Customer Assistance System

PROVIDING PUBLIC TRANSPORTATION
ALTERNATIVES FOR THE GREATER
PHOENIX METRO AREA

VALLEY METRO BUS

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For best results, login to the Customer Assistance System below to file a complaint, make a suggestion, or offer a commendation.

Customer Assistance System login

If this is your first time, click on the "Register" link below to create a new account. If you already have an account, type in your user name (Email) and password in the appropriate boxes below to log in.

If you prefer, you may email us directly at csr@valleymetro.org.
You may also call us at (602) 253-5000 for immediate assistance.
The Call Center is open Monday-Friday 5am-9pm, Saturday 6am-8pm or Sunday 8am-5pm

Valley Metro RPTA

302 N. 1st Avenue, Suite 700 | Phoenix, AZ 85003 | (602) 262-7433