Employment Opportunity

ORGANIZATIONAL STRUCTURE AND GENERAL ACCOUNTABILITY:

The Program Representative is the first level in a three level Program series. The Rideshare Program Representative position promotes the use of Valley Metro programs and services, educates client employees, develops programs, and evaluates viability of new and present services for clients and Valley Metro, and researches for projects for the purpose of improving ridership and expanding Valley Metro presence in the business community as well as universities and social service sectors. Clients include, but are not limited to, chambers, businesses, business organizations, economic development interests, real estate developers, universities, and transportation management associations.

SPECIFIC RESPONSIBILITIES:

(These duties are intended to be a representative sample and not all-inclusive; position assignments may vary.)

• Sell, promote, and educate client decision makers (Human Resources, Facility Managers, Executive Directors, Transit Coordinators, etc.) and employees about Valley Metro Rideshare including vanpool, fixed route and other Valley Metro programs.
• Maintain detailed database of client contact information, and activities including emails, phone calls, and meeting notes.
• Maintain thorough understanding of Valley Metro services, fares, passes and programs to respond to client inquiries.
• Aid in the design of and maintain market materials such as product brochures, CDRs, product presentations, vanpool web content, videos, and informational pieces for clients.
• Develop and maintain working relationships with peer agencies such as ADOT, MAG, Maricopa County, etc.
• Participates in a variety of special events.
• Prepares a variety of reports, correspondence, and/or other information related to assigned area of responsibility.
• Provides information, assistance, referrals, and follow-up services to applicable individuals, which may include: assisting employers in developing and documenting trip reduction plans; facilitating meetings; developing and providing direction and training related to data collection; troubleshooting and isolating computer problems related to hardware or software; notifying employers of their responsibilities under applicable ordinances; reviewing and interpreting survey results; reviewing plans and programs with trip coordinators at employer sites; assisting employers with bus card programs; and, giving presentations at employer benefit and trip reduction fairs.
• Assists in preparing studies, reports, reviews, and/or other related documents.
• Assists in conducting research, analyzing findings, writing analyses, and developing recommendations in assigned area of responsibility.
• Performs other duties of similar nature and level as assigned

QUALIFICATIONS AND EXPERIENCE:

Completion of college coursework in Business Administration, or other related courses and two years of experience in consultative sales, or marketing oriented position with decision making privileges; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed above.

Licenses and Certifications:

Positions require:
Valid Arizona Driver’s License

Knowledge and Skills:

Knowledge of:

• Principles of assigned area of responsibility;
• MS Office Suite
• Budgetary principles;
• Public relations principles;
• Training Techniques;

Skill in:

Possess highly developed computer skills including:

• Support a paperless process to increase efficiency in communication, data sharing, etc.
• Proper utilization of contact database software critical to the tracking and project management for this area.
• Regular monitoring of data input and report preparation.
• An understanding of database, spreadsheet, e-mail and word processing applications as well as use of the Internet as a research tool.

Physical Demands:

Positions in this class typically require: reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Work Environment:

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

APPLICATION INFORMATION:

Download the job application in Word Format to fill out on your computer.

• Application may also be obtained from the transit office at 302 North First Avenue, Suite 700, Phoenix, AZ (Corner of Van Buren and First Avenue); or email humanresources@valleymetro.org to request an application. Fax completed applications to 602.495.0411, email completed application to humanresources@valleymetro.org or mail to 302 North First Avenue, Suite 700, Phoenix, AZ 85003.
• Resumes are considered optional and will not be considered without a completed application.
• It is the policy of the Valley Metro RPTA to assure equal employment opportunity to all qualified persons based solely on an individual's ability to perform the essential functions of a job, regardless of race, color, religion, disability, sex, age, or national origin.
• Valley Metro RPTA maintains a Drug Free Workplace Policy because it recognizes the extremely serious consequences of drug and substance abuse and the impact it can have on the safety of our employees and the public.

PRE-EMPLOYMENT REQUIREMENTS:

• Verification of experience and education/training (i.e., college transcripts, high school diploma, GED certificate, certifications).
• Successful completion of background investigation.
• Verification of identity and work authorization.