Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Title VI Complaint Form

Any person who believes that he or she has been discriminated against by Valley Metro or any of its service providers, and believes the discrimination was based upon race, color or national origin may file a formal complaint with Valley Metro Customer Service.

Please provide the following information to process your complaint. Alternative formats and languages are available upon request. You can reach Customer Service at (602) 253-5000 / TTY: (602) 251-2039, or email at

Complete the form below.

* indicates required field

Section I: Customer Information

Section II: Incident Data

Section III

What was the discrimination based on?

National Origin

Limited English Proficiency

Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses.

Section IV

Have you filed this complaint with the Federal Transit Administration?

Please provide information about a contact person at the Federal Transit Administration
where the complaint was filed.

Section V

Have you previously filed a Title VI complaint with this agency?

Section VI

Attach any written materials or other information that you think is relevant to your complaint.