All Valley Metro vehicles are accessible to riders using wheelchairs.
Valley Metro is committed to providing all passengers with safe, convenient and comfortable service that is accessible to and usable by seniors and people with disabilities. In keeping with this commitment and with the requirements of the Americans with Disabilities Act of 1990 (ADA) and the Federal Rehabilitation Act of 1973, Valley Metro has taken the following steps to ensure that public transit in the Phoenix metropolitan area is available to everyone.
- All Valley Metro buses and light rail vehicles comply with the requirements of the ADA and are designed to be accessible to and usable by people with disabilities. Accessibility features on board our buses and trains include:
- Level boarding at all light rail stations and with the use of a lift or ramp on all buses
- Multiple onboard locations to safely secure mobility devices such as wheelchairs and scooters
- Priority seating near all boarding doors which is reserved for seniors and people with disabilities
- Onboard audio stop announcements on all buses and trains
All Valley Metro Rail stations have been constructed in accordance with the requirements of the ADA and are designed to be accessible to and usable by people with disabilities. Accessibility features include:
- A level path of travel between all station entrances and platforms
- High-color contrast, textured strips along the edge of each train platform to indicate the platform edges for people who are blind or visually impaired
- Fare vending machines (FVM) which include Braille, raised print, audible speech and other features designed to enable people who are blind or visually impaired to independently purchase and validate tickets and passes. Note: Valley Metro is also in the process of lowering at least one FVM at each light rail station in order to enable independent operation by people using wheelchairs and other mobility devices
- Audible pedestrian signals (APS) at all signalized intersections serving light rail stations to facilitate safer use of the system by all passengers, including people who are blind or visually impaired
A growing percentage of Valley Metro bus stops are being improved to offer a higher level of comfort and accessibility for all passengers, including people with disabilities and seniors. Bus stop amenities include:
- Shelters, seating and concrete pads linking the bus stop to adjacent accessible sidewalks and making it easier and safer for bus operators to deploy the bus’s lift or ramp
- Five digit bus stop identification numbers linked to our NextRide system. NextRide provides real-time information (via a computer or smartphone) about the next arrival times at your stop
- Valley Metro’s online trip planner and other travel tools are designed to be accessible to and usable by people with disabilities, including people who use screen magnification and/or screen reading software, as well as Braille devices. Valley Metro also provides live customer service support through the Valley Metro Customer Service Center during most system operating hours.
- In accordance with the requirements of the Federal Rehabilitation Act of 1973, Valley Metro offers a 50% fare discount for all qualified seniors and people with disabilities. These reduced fares are available on all Valley Metro buses and trains during all service hours. Note: Individuals must meet all program rules to receive this benefit and must show proof of program eligibility at the time of boarding.
- In accordance with the requirements of the ADA, Valley Metro provides origin-to-destination paratransit service (called Dial-a-Ride) during all service hours and in all areas where Valley Metro operates for any person who is unable to independently use Valley Metro buses and trains to complete some or all trips. Note: Individuals must meet eligibility requirements to receive Dial-a-Ride services.
- Valley Metro front-line personnel, including bus and train operators, fare inspectors and Customer Service personnel receive job-related training regarding the ADA and their responsibilities for serving all passengers, including people with disabilities and seniors.
In addition to the accessibility-related features, programs and services described above, Valley Metro offers a number of additional programs and services designed to expand travel options for seniors and people with disabilities, including expanded Dial-a-Ride service in some communities, individualized training to use Valley Metro buses and trains, free transit fares for qualified people with disabilities in some communities, and much more. Additional information about all of our accessibility-related features, programs and services is available by clicking any of the links on this page.