Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

ADA Paratransit Eligibility

In-person eligibility assessment image

To be eligible for Americans with Disabilities Act (ADA) Dial-a-Ride, you must be unable because of a disability or disabling health condition to independently use Valley Metro buses and light rail for at least some trips.

Valley Metro’s process for determining ADA eligibility includes a short paper application and an in-person eligibility assessment at the Valley Metro Mobility Center, located at 4600 E. Washington St. in Phoenix.

Applying for ADA Dial-a-Ride is free, and Valley Metro will provide free door-to-door transportation for any applicant who resides in Maricopa County upon request.

ADA Dial-a-Ride Eligibility Application

You can obtain an ADA Dial-a-Ride Eligibility Application by calling The Valley Metro Mobility Center at (602) 716-2100, option 1 or you can download the application below:

Download Fillable ADA Paratransit Service Eligibility Application
Download Fillable ADA Paratransit Service Eligibility Application (Spanish)
Download Large Print ADA Paratransit Service Eligibility Application
Download Large Print ADA Paratransit Service Eligibility Application (Spanish)

*Please note: the ADA Dial-a-Ride Eligibility Application is available in alternative formats, including braille, large print and electronic formats. Valley Metro staff can also assist you with the application upon request. To request an accessible alternative format, call the Mobility Center at (602) 716-2100, option 1.

View information on Non-ADA Dial-a-Ride eligibility here.


ADA Dial-a-Ride Eligibility Assessment

Once you have completed the application, contact the Mobility Center at (602) 716-2100, option 2, to schedule your in-person assessment.

ADA Dial-a-Ride eligibility assessments are scheduled on non-holiday weekdays between 8:00 AM and 4:00 PM, and free door-to-door transportation is provided upon request.

What to Expect at the Assessment

  • Your assessment will include a short face-to-face interview with a Transit Evaluator who will gather basic information about your disability and how it prevents you from using public transit for some or all trips. In some instances, the Transit Evaluator will be able to make an initial eligibility determination based on this in-person interview, in other instances, the Transit Evaluator will elect to conduct a “transit walk”, described below.
  • A “Transit Walk” includes two components.
    • First, there is a short walk on an indoor course which simulates the transit environment—including street crossings, curb cuts, steps up and down, ramps, varied walking surfaces and transit stops and stations. There is even a transit bus with an ADA-compliant ramp where you can practice using your mobility device to board and exit the bus. The indoor course serves as a safe and comfortable environment where the Transit Evaluator can assess your ability to navigate safely within a transit environment.
    • Second, there is a pre-planned outdoor course that will enable you to navigate to and from a light rail station. The outdoor walk allows the Transit Evaluator to assess your ability to navigate safely in a typical urban setting, complete with sidewalks, curb cuts, uneven walking surfaces, noise, traffic and other pedestrians.
  • Although your assessment will generally last approximately 45 minutes, Valley Metro will schedule your assessment for a two-hour time block. This facilitates the sharing of trips to and from the Mobility Center. This means that for most people, the entire time commitment (including transportation to and from the Mobility Center is about four hours or less.

When you come for your assessment:

  • Bring your completed application, a valid government-issued photo ID (such as a Driver’s License, state ID card or passport), and any medication or medical documentation that will assist our Transit Evaluators to have a thorough understanding of your disability and how it impacts your ability to use Valley Metro buses and light rail trains.
  • Wear comfortable clothing and shoes. As part of your assessment, you may be asked to walk or roll up to ¾ of a mile in all types of weather, so dress accordingly. During summer months, you may also want to wear a hat and use sunscreen.
  • Bring water, and if you have special dietary needs, bring any food or drink that you may need to consume within the period of time you may be at or on route to or from the Mobility Center.
  • If you are required to use oxygen or to take any medications during the time you may be at or on route to or from the Mobility Center, please bring your oxygen and/or medications with you.
  • If you use a service animal, cane, walker, wheelchair, scooter or other mobility device when traveling outside your home, bring it with you for your assessment. This will help to ensure that we are able to accurately assess your ability to use public transit.
  • Although children are permitted to accompany you to the Mobility Center, Valley Metro will not provide transportation for any person other than the applicant and a Personal Care Attendant (PCA). Furthermore, Valley Metro staff are not trained and cannot provide supervision for small children.
  • If you need a Spanish translator, a Sign Language Interpreter or some other accommodation, please contact Valley Metro at (602) 716-2100, option 2, at least three business days before your eligibility assessment so that we can arrange for the assistance you will need.
  • If your plans change and you need to cancel or reschedule your assessment, please contact Valley Metro at (602) 716-2100, option 2 as soon as possible so that we can reschedule your visit and so that we can offer your original appointment time to other customers.

Once the Assessment is Complete

Once your eligibility assessment is complete, Valley Metro has up to 21 calendar days to determine your level of eligibility for ADA Dial-a-Ride services. Valley Metro will advise you of its eligibility determination in writing.

In accordance with the requirements of the ADA, Valley Metro can offer:

  • Unrestricted (or unconditional) eligibility—meaning that you are eligible to use Dial-a-Ride for any and all trips
  • Restricted (or conditional) eligibility—meaning that you are able to use buses and trains for some trips and that you may use Dial-a-Ride for other trips
  • Denial of Eligibility—meaning that in Valley Metro’s opinion, you are able to use Valley Metro buses and light rail, which means that you are not eligible for ADA Dial-a-Ride service

Eligibility will be for a period of five years, and if your disability is expected to be permanent and unlikely to change, Valley Metro may offer permanent eligibility, meaning that you need only update your contact information every five years or at any other time your service needs change.

If your disability is of a temporary nature (such as in the aftermath of a car accident or a medical procedure), Valley Metro may give temporary eligibility. Temporary eligibility is for a period of between 90 days and eighteen months, depending on the expected duration of your disability.

ADA Appeals

In accordance with ADA requirements, you may appeal an eligibility determination with which you disagree. Details about Valley Metro’s appeals process will be included with your eligibility determination letter.

ADA Dial-a-Ride Eligibility for Visitors

In accordance with ADA requirements, Valley Metro will provide automatic Dial-a-Ride eligibility for any person visiting the Phoenix area if:

  • You live in an area where there is a transit agency, and that agency has granted you ADA paratransit eligibility.
  • You live in an area where there is no transit agency, but you have a disability that will prevent you from using Valley Metro buses and trains for some or all trips.

To obtain up to 30 calendar days of Visitor Eligibility per year, contact Valley Metro’s Mobility Center at (602) 716-2100, option 1.