Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

ADA Complaint Form

Any person who believes that he or she has been discriminated against by Valley Metro or any of its service providers, and believes that the discrimination was based solely upon his or her disability, may file a complaint with Valley Metro Customer Service.

Please provide the following information in order to process your complaint.  Please mail or deliver this form to: Valley Metro Customer Service, 4600 E. Washington Street, Suite 101, Phoenix, AZ 85034.  Alternative formats and languages are available upon request.  You can reach Customer Service at (602) 253-5000/TTY: (602) 251-2039, or e-mail at

Complete the form below.

* indicates required field

Section I: Customer Information

Section II

Are you filling out this complaint on your own behalf?

[If you answered "Yes" to this question, go to Section III]

If not, please provide the name and relationship of the person for whom you are submitting the complaint

Please explain why you have filed on behalf of a third party

Section III: Incident Information

Please describe your complaint. Include specific details such as names, dates, times, route numbers, witness names and contact information, and any other information that would assist Valley Metro in its investigation of your allegations. You may also attach documents to this form.

Section IV

Have you filed this complaint with the Federal Transit Administration (FTA)?

If yes, please provide the FTA complaint number:
[Note: This information is helpful for administrative tracking purposes]

Section V

Attach any written materials or other information that you think is relevant to your complaint.