Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Quick Reference Guide

Customer Rights

Customers using public transit are given equal access to programs and services without regard to race, color, national origin or disability. (49 CFR, Part 37 and FTA Circular 4702.1B)

Request a Copy of This Guide

To request a copy of this guide in an alternate format, call (602) 253-5000 or
TTY (602) 251-2039.

How to File a Complaint

Customers wishing to file a complaint, including discrimination due to disability, race, color or national origin, may file a complaint by contacting Customer Service. In accordance with federal standards (28 CFR Part 35 and FTA Circular 4702.1A), all regional transit providers are trained in the correct processing, investigation and documentation of passenger complaints involving discrimination based on disability, race, color or national origin.

All complaints received by Customer Service are documented and assigned to the appropriate transit staff for investigation in accordance with federal standards (28 CFR, Part 35 and FTA Circular 472.1A). After the complaint is processed, a response is sent to the customer filing the complaint and appropriate corrective action is taken.

We would like to hear your questions, comments or concerns regarding the Valley Metro system.

Clipart of smart phone, envelope and computer mouse symbolizing contact methods

Customer Service:
(602) 253-5000
TTY: (602) 251-2039

Mailing Address
Attn: Valley Metro, Customer Service
4600 E. Washington St., Suite 101
Phoenix, AZ 85034

.(JavaScript must be enabled to view this email address)

ADA Complaint Form

Telephone Numbers for Accessible Transit and Dial-a-Ride/Paratransit Service

Service Phone Number
East Valley (Chandler, Gilbert, Mesa, Scottsdale, Tempe) (602) 716-2200
TTY available via relay service
Glendale (623) 930-3515
TTY available via relay service
Northwest Valley (El Mirage, Surprise, Youngtown, Unincorporated County areas, including Sun City and Sun City West) (602) 716-2200
TTY available via relay service
Peoria (623) 773-7435
TTY available via relay service
Phoenix, Paradise Valley, Southwest Valley (Avondale, Goodyear, Litchfield Park, Tolleson) (602) 253-4000
(800) 775-7295 Toll-free
(602) 258-9980 TTY (use only if calling from a TTY machine)
Regional ADA Paratransit (602) 716-2200
TTY available via relay service
Valley Metro Customer Service (602) 253-5000
TTY (602) 251-2039
Valley Metro Mobility Center (602) 716-2100 (ADA Paratransit certification, travel training, RideChoice and reduced fare)