Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

ADA Paratransit Ride Guide

Image showing driver assisting customer from green discount cab

Accessible Transit Services for All

Valley Metro is committed to providing passengers with safe, convenient and comfortable service that is accessible to and usable by all. This includes accessible bus and rail services as well as door-to-door and curb-to-curb van and taxi services (ADA Paratransit) for riders who, because of a disability, are unable to use the bus and rail service for some or all of their trips. This ADA Paratransit Ride Guide describes the Valley Metro programs and services that are available to riders with disabilities. [ Download Paratransit Ride Guide in Word format ]

Accessible Fixed-Route Bus and Light Rail Services

In keeping with our commitment to accessibility and with the requirements of the Americans with Disabilities Act of 1990 (ADA), all Valley Metro buses and light rail vehicles comply with the requirements of the ADA and are designed to be accessible to and usable by people with disabilities. Accessibility features on board our buses and trains include:

  • Lifts or ramps on all fixed-route buses and kneelers which allow the front step of the bus to be lowered
  • Level boarding at all light rail stations
  • Multiple onboard locations to safely secure mobility devices such as wheelchairs and scooters
  • Priority seating which is located near all boarding doors and reserved for seniors and people with disabilities
  • Onboard audio stop announcements on all buses and trains

Bus operator assists customer in wheelchair onto the bus.

All Valley Metro Rail stations have been constructed in accordance with the requirements of the ADA and are designed to be accessible to and usable by people with disabilities. Accessibility features include:

  • A level path of travel between all station entrances and platforms
  • High-color contrast, textured strips along the edge of each train platform to indicate the platform edges for people who are blind or visually impaired
  • Fare vending machines, which include Braille, raised print, audible speech and other features, designed to enable people who are blind or visually impaired to independently purchase and validate tickets and passes. At least one machine per station is lowered to enable independent operation by people using wheelchairs and other mobility devices.
  • Audible pedestrian signals (APS) at most signalized intersections serving light rail stations to facilitate safer use of the system by all passengers, including people who are blind or visually impaired

A growing number of Valley Metro bus stops have been improved to offer a higher level of comfort and accessibility for all passengers, including people with disabilities and seniors. Bus stop amenities include:

  • Shelters, seating and concrete pads linking the bus stop to adjacent accessible sidewalks and making it easier and safer for bus operators to deploy the bus’s lift or ramp
  • Five-digit bus stop identification numbers linked to our NextRide system. NextRide provides information (via a computer or cell phone) about the scheduled arrival times at your stop

Valley Metro’s online trip planner and other travel tools are designed to be accessible to and usable by people with disabilities, including people who use screen magnification and/ or screen reading software, as well as Braille devices. Valley Metro also provides live customer service support through the Valley Metro Customer Service Center during most system operating hours and voice activated fixed-route trip planning assistance 24 hours per day, seven days per week. Customer Service can be reached at (602) 253-5000.

Valley Metro front-line personnel, including bus and train operators, fare inspectors and Customer Service personnel receive job-related training regarding the ADA and their responsibilities for serving all passengers, including people with disabilities and seniors.

Reduced Fares and Platinum Passes

Valley Metro offers a 50% fare discount for all qualified seniors and people with disabilities. These reduced fares are available on all local Valley Metro buses and trains during all service hours.

Note: individuals must meet all program rules to receive this benefit and must show proof of program eligibility at the time of boarding.

Some Valley Metro member communities also offer the ADA Platinum Pass program for their residents who are eligible for ADA paratransit. The ADA Platinum Pass can be used to pay for unlimited service on all buses and light rail. To find out if your community participates in this free program, call Valley Metro at (602) 253-5000.

Riders looking at a mobile phone

Travel Training for Seniors and People with Disabilities

One-on-one instruction on how to ride buses and light rail is provided at no cost to seniors and people with disabilities. A qualified travel trainer works one-on-one with you to instruct you on how to ride buses and light rail. This includes learning to plan a trip, navigating the route to the bus stop or rail station, using fare machines, using the bus lifts and ramps, recognizing where to get off and navigating the route to your destination.

As part of this instruction, the travel trainer will accompany you until you are confident, safe and successful in using the service independently. Travel training provides travel freedom, flexibility and independence. To learn more about this free training opportunity, call (602) 716-2100.