Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

ADA Paratransit Service Eligibility

Who Is Eligible for ADA Paratransit Service?

To be eligible for ADA Paratransit service, you must be unable because of a disability or disabling health condition to independently use Valley Metro buses and light rail for at least some trips.

Personal Care Attendants

Driver guiding blind person from vehicle

If you are certified as ADA Paratransit eligible, you may travel with a personal care attendant (PCA). A PCA is an individual who provides assistance to you during the trip or at the destination. In order to be approved to bring an attendant, you must first establish the need for a PCA during the ADA eligibility process. If a PCA is not identified during the ADA certification process and the passenger requests a trip to be accompanied by a PCA, the PCA will be allowed. You will be advised to contact the Valley Metro Mobility Center to request a review of yourmPCA status.

PCAs are not charged a fare. PCAs must travel with you, to and from the same locations and at the same times.

Companions

In addition to a PCA, you may also travel with a companion. A companion is someone riding with you, but not as a PCA. One companion is always allowed to ride with you as long as a reservation has been made for the companion and the companion travels from the same point of origin to the same destination. More than one companion is allowed if space is available. Companions pay the same fare as you.

How to Apply

Valley Metro’s process for determining ADA Paratransit eligibility includes a short paper application and an in-person eligibility assessment at the Valley Metro Mobility Center, located at 4600 E. Washington St. in Phoenix. The application is available in English and Spanish, as well as in alternative formats including braille, large print and electronic formats. Valley Metro staff can also assist you with the application upon request. To request an application, contact the Valley Metro Mobility Center at (602) 716-2100.

Download Fillable ADA Paratransit Service Eligibility Application
Download Fillable ADA Paratransit Service Eligibility Application (Spanish)
Download Large Print ADA Paratransit Service Eligibility Application
Download Large Print ADA Paratransit Service Eligibility Application (Spanish)

*Please note: the ADA Dial-a-Ride Eligibility Application is available in alternative formats, including braille, large print and electronic formats. Valley Metro staff can also assist you with the application upon request. To request an accessible alternative format, call the Mobility Center at (602) 716-2100, option 1.

Once you have completed the application, contact the Mobility Center at (602) 716-2100, to schedule your in-person assessment. ADA Paratransit eligibility assessments are scheduled on non-holiday weekdays between 8 a.m. and 4 p.m. and free door-to-door transportation is provided upon request.

If you are certified as ADA Paratransit eligible, you will receive one of the following types of eligibility:

  • Unrestricted (unconditional) eligibility: meaning that your disability prevents you from using bus or rail services for any trips and you are eligible to use ADA Paratransit for any and all trips
  • Restricted (conditional) eligibility: meaning that you are able to use buses and trains for some trips and that you may use ADA Paratransit when you are unable to use the buses and trains.

Valley Metro strives to make eligibility decisions within 21 calendar days of the completion of in-person assessments. If a decision takes longer than 21 days, service is provided until a decision is made. You may appeal an eligibility determination with which you disagree. Details about Valley Metro’s appeals process are included with eligibility determination letters.

Eligibility is for a period of five years. If your inability to use public transit is expected to be permanent and unlikely to change, Valley Metro may offer permanent eligibility, meaning that you need only update your contact information every five years, if your service needs to change, or if you move. If your disability is of a temporary nature (such as in the aftermath of a car accident or a medical procedure), Valley Metro may give temporary eligibility for a period of between 90 days and 18 months, depending on the expected duration of your disability.

ADA Paratransit Eligibility for Visitors

Valley Metro provides ADA Paratransit visitor eligibility to any person who lives outside of Maricopa County and is visiting the Phoenix area. If visitors have been determined ADA Paratransit eligible by another transit agency, they only need to provide documentation of eligibility from that transit agency.

If visitors have not been determined eligible by another transit agency and their disability is not apparent, they must provide some form of documentation of their disability. If the visitor’s disability is apparent, no special documentation is needed.

Visitor eligibility is provided for up to 30 days of service within a 365-day period. If more service is needed, visitors should apply for eligibility through the standard Valley Metro process.

To request visitor eligibility, call the Valley Metro Mobility Center at (602) 716-2100.


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