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Valley Metro customers are given equal access to programs and services without regard to race, color, disability or national origin in accordance with applicable laws, including Title VI of the Civil Rights Act of 1964.
Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which Valley Metro receives federal financial assistance.
Any person who believes they have experienced discrimination under Title VI has a right to file a formal complaint with Valley Metro. A complaint must be filed with Valley Metro's Customer Service within 180 days following the date of the alleged discriminatory occurrence.
Complaints may be filed by any of the following methods:Mail or In-person: printable complaint form
To request information in alternative formats or languages, contact Customer Service.
Complaints can also be filed directly with the Federal Transit Administration. Complaints can be mailed to:
Federal Transit Administration’s Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Valley Metro is committed to complying with the requirements of Title VI in all programs and activities. For more information on Valley Metro’s civil rights program, contact Customer Service at (602) 253-5000/TTY (602) 251-2039 or email firstname.lastname@example.org. You can also contact Robert Forrest, Valley Metro’s Title VI Coordinator, at (602) 322-4514.