Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Customer Rights and Title VI Protections

Customers using public transit are given equal access, seating and treatment without regard to race, color, national origin or disability.

All complaints received by Customer Service are documented and assigned to the appropriate transit staff for investigation in accordance with federal standards (28 CFR, Part 35 and FTA Circular 4702.1A). After the complaint is processed, a response (if requested) is sent to the customer filing the complaint and appropriate corrective action is taken.

Phone
Customer Service: (602) 253-5000
TTY: (602) 251-2039

Mailing Address
Attn: Customer Service, Valley Metro/RPTA
4600 E. Washington St., Suite 101
Phoenix, AZ 85034

Email
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