Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Mobility Center

imageValley Metro’s new regional Mobility Center located at 4600 E. Washington, Suite 101 Phoenix, AZ 85034 is now open.

The center provides several types of important services for customers with specialized mobility needs.  The center offers: ADA Para transit (“Dial-a-Ride”) Service Eligibility, the ADA Platinum Pass Program, Bus and Light Rail Transit Travel Training, Alternative Transportation Programs and Securement Loops for mobility devices.

The New ADA Paratransit (“Dial-a-Ride”) Service Eligibility Application Process

Valley Metro has transitioned to a new in-person process for ADA Paratransit (“Dial-a-Ride”) Service eligibility determinations. The new in-person process includes a confidential interview with skilled, experienced staff and participation in a transit mobility assessment if needed. This new process allows for the best and most accurate consideration of a customer’s travel skills and abilities.

The transit mobility assessment or “transit walk” provides an opportunity for customers to navigate a simulated streetscape and transit system stations in an indoor environment. The Mobility Center was designed after studying similar centers around the western U.S., but incorporates the local look of our Valley transit system and neighborhoods.

Requesting an ADA Paratransit (“Dial-a-Ride”) Certification Application:

To speak with a Valley Metro staff member about the application process, call (602) 716-2100 option 1. Upon request, an application packet will be mailed to you.  The packet contains a 3-page application and information about what to expect during the in-person process. You can also download the ADA application by clicking on the appropriate button below. The application is also available in alterative formats.

Download Fillable ADA Paratransit Service Eligibility Application
Download Fillable ADA Paratransit Service Eligibility Application (Spanish)
Download Large Print ADA Paratransit Service Eligibility Application
Download Large Print ADA Paratransit Service Eligibility Application (Spanish)

Once the application is complete and you are ready to proceed, simply call us at (602) 716-2100, and select option 2 to schedule an appointment.

If an applicant is under the age of 18 or has a court appointed legal guardian, then the parent or legal guardian is required to attend the interview.

Note: Current ADA eligible customers will be notified by mail about the new process prior to the date their certification expires.


The address and phone number of the Mobility Center is:

4600 E. Washington, Suite 101 Phoenix, AZ 85034
Phone: (602) 716-2100

Mobility Center Hours are:

Monday through Friday
8 a.m. – 5 p.m.

Getting to the Mobility Center:

The center is located in central Phoenix with convenient access to freeways, light rail and bus routes. 
By transit:

  • Light rail station: 44th St and E Washington
  • Local bus routes: 1, 3, and 44
  • Phoenix Dial-A-Ride

A passenger pick-up and drop-off area is located near the parking garage entrance by the inside courtyard.  Free covered parking is available and includes ample reserved spaces for persons with disabilities.
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What you can expect on the day of your appointment:

An interview will be conducted with a transit evaluator.  A mobility assessment may also be conducted on an as-needed basis. Information about mobility and transportation options including travel training will also be provided to you.

The actual interview and assessment will usually take less than 45 minutes.  You will also want to include travel time to/from the mobility center. 
Once your interview has been completed, an ADA determination letter will be sent to you within 21 days.

Note: If your primary language is not English, please attempt to bring someone with you who can translate.  If you do not have someone available, please let us know in advance so that we can make arrangements to have someone translate for you.

Please remember to bring these items with you to your appointment:

  • Your completed application.
  • Identification with your photo on it, such as an Arizona ID or driver’s license, passport, or other official government document with your photo.
  • It is important for you to be able to explain your specific disability and how it prevents you from using the bus or light rail. You are encouraged to bring documents, reports and a list of medications for the evaluator to review.
  • Please bring the mobility device, such as a cane, walker, or wheelchair (manual or power) that you normally use when travelling outside your home.

Alternative Transportation Programs

One of the primary goals throughout this process is to match customers with the type of service that best meets individual needs.

Valley Metro offers several alternative transportation programs. These programs are designed to be alternatives to bus, light rail, and Dial-A-Ride services for seniors (65 and over) or persons with disabilities. ADA Paratransit (Dial-a-Ride) service eligibility is usually not required to qualify. Some programs are specifically funded for residents of participating cities.

By exploring these non-traditional services, we can often provide better and more flexible service to customers and at the same time, provide more service to more people with limited resources.

Travel Training

Valley Metro provides travel training through the Mobility Center to individuals with disabilities.  The training teaches interested individuals how to safely and independently ride the bus or light rail.  Persons who are blind or sight impaired may be referred to Orientation and Mobility training provided by one of the Centers for the Blind. 

The participant will receive one-on-one training from an experienced travel trainer.  The training includes:

  • Planning a trip from origin (home) to the destination you require
  • Using the Transit Book, ValleyMetro.org, Next Ride and Customer Service when planning and taking a trip
  • Gaining knowledge of stops and landmarks
  • Getting to and from bus stops safely
  • Understanding fare and how to use fare
  • Riding a specific route
  • Transferring to other buses when necessary
  • Learning about handling unexpected situations

Contact Valley Metro’s Travel Training office at 602-716-2108 for more information.

SOME FREQUENTLY ASKED QUESTIONS

Who will be conducting the interviews and assessment?
Valley Metro has contracted with CARE Evaluators to provide the onsite interviews and assessments.  CARE Evaluators operates four similar contracts in California and are an innovative and experienced company in working with persons with disabilities.

imageWhat is the ADA Platinum Pass program?
One of the benefits to customers that participate in the new certification process is the opportunity to get a free ADA Platinum Pass for use on all local bus and light rail vehicles.  This pass is offered to ADA eligible customers only.  There is no cost to the recipient and the pass is valid for 3 years.

Your city of residence must participate in this program in order for you to take advantage of the ADA Platinum pass. Although the pass is good for three years, your city of residence must be verified annually.

To find out if the city you live in is participating in this program, please consult with a Valley Metro staff member by calling (602) 716-2100, option 1.

Can I get assistance with Securement Loop installation?
Securement Loop installation and training for mobility devices in boarding, deboarding and use of the bus and light rail is also available at the Mobility Center.  Please call (602) 716-2100, option 4 to inquire about these services.


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