Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Privacy Policy

Thank you for visiting the Valley Metro Developer Resources at (the “Site”) and reviewing our privacy policy. This privacy policy is effective as of April 1, 2012, and applies only to the Site. We designed it to assist you in understanding how we collect and use the personal information you provide to us, and to assist you in making informed decisions when using our Site. Valley Metro respects the privacy of your personal information. This privacy policy covers the following areas:

  • What information we collect through our Site;
  • How we use the information;
  • With whom we may share the information;
  • What choices you have about our collection, use and disclosure of the information;
  • What security procedures are in place to protect the loss, misuse or alteration of information under our control; and
  • How you can correct any inaccuracies in your information.


Valley Metro collects information on the Site at two different stages. First, we use server logs to collect anonymous, aggregate information (such as browser type, ISP, IP address, referring/exit pages, platform type, date/time stamp, number of clicks) from all visitors to the Site. Our Site also uses a standard technology called “cookies” to collect information about how the Site is used. Information gathered through cookies may include the pages viewed and the amount of time spent at the Site. This type of information is typically not linked to any personally identifiable information and is used primarily in the aggregate to generate statistical reports about the use of our Site. Valley Metro does reserve the right to connect information collected through its server logs with other personally identifiable information.

Second, we require certain information when you use services available on the Site. For example, when you contact us by e-mail, we may collect your e-mail address and any other personal information you provide. When you register to use the Web Developer API Data, you must provide your name and a valid e-mail address. You may also provide your organizational affiliation, and you may choose to provide other information.


Valley Metro complies with the requirements of the Childrens Online Privacy Protection Act (COPPA) and the FTC’s Rule interpreting COPPA (16 CFR ยง 512). The Site is not directed to children, and we do not knowingly collect any personally identifiable information on the Site from children under 13 years of age.


Valley Metro does not sell, rent, or disclose personally identifiable information to any third party not affiliated with us, except for disclosure to service providers who may assist us in such areas as data storage, and in accordance with Paragraph 4 below. However, users should be aware that Valley Metro is a public agency and personal information provided to Valley Metro may be subject to disclosure in accordance with public records laws. Information in anonymous, aggregated form may be shared freely. Valley Metro will not use your personal information to send you unsolicited commercial offers. However, we may need to contact you for certain purposes, as for example in response to your inquiry, or with a message regarding the status of the Site or service.


We will disclose personal information when required by law, or if we have a good-faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process served on us, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others.


The Site contains links to other sites. Valley Metro is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our Site and to read the privacy statements and term/conditions of use for each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by the Valley Metro Site.


We take reasonable precautions to protect your information. For example, we encrypt certain communications through our Site with 128-bit encryption, the industry standard for strong encryption. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.


If your information changes, you may contact us to correct, update or delete and deactivate our records.


Valley Metro may modify the terms of this privacy policy at any time by updating this posting. If this privacy policy changes materially so that we are going to use your personally identifiable information in a manner different from that stated at the time of collection, or if we make any material changes in our privacy practices that affect customer information already stored in our database, we will prominently post a notice on the main page and other pages to alert you about the change. You should check the Site periodically to remain informed of the latest version of the privacy policy.


If you have any questions about the security at our Site, you can send a message to .(JavaScript must be enabled to view this email address).