Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Dial-a-Ride

Welcome to Valley Metro’s Dial-a-Ride Service


Valley Metro is committed to providing safe, convenient transportation options for all Valley residents. ADA Dial-a-Ride complements the existing transit system by providing transportation to people who are unable to utilize local bus service due to a disability.

Dial-a-Ride offers different types of services depending on the city or town in which you live. To find out what type of service exists in your city, click on Service Locations or call 602-253-5000.

Dial-a-Ride Services

Dial-a-Ride services are operated throughout the region and offer either curb-to-curb or door-to-door shared-ride public transportation service to three distinct groups of customers:

People with Disabilities: The Americans with Disabilities Act (ADA) requires transit agencies to provide alternative transportation called “paratransit” that mirrors available public transit for people with disabilities who are unable, because of a disability or disabilities, to independently use public transit for at least some trips. To learn more about the process for becoming eligible for ADA Dial-a-Ride service, click here.

In addition to ADA mandated service, several communities offer additional Dial-a-Ride service for people with disabilities, including service on a same-day basis and service in areas where no public transit exists. The rules for these services vary by community, but most require any person with a disability who is not 65 years of age or greater to obtain ADA certification before using local non-ADA Dial-a-Ride. For more information about non-ADA Dial-a-Ride services for people with disabilities, click here.

Seniors Age 65 or More: Some cities in Maricopa County have elected to provide Dial-a-Ride services for seniors age 65 and above. Rules for these services vary by community, but most require the completion of an application and proof of age and residency.

General public: Some communities within Maricopa County provide Dial-a-Ride services to members of the general public. These services generally require proof of residency and are fairly limited in scope. Check with your city’s local government for more information about other transportation programs within your community.

ADA Certification

There are many benefits to becoming certified under the Americans with Disabilities Act (ADA). If you would like to become certified, you can request an application from the Valley Metro ADA Certification Office at (602) 716-2100, option 1, TTY (602) 251-2039. All ADA applications are processed at the Valley Metro Mobility Center. For more information click here.

Why not see if the bus is going your way!

Valley Metro fixed-route bus service is a great option for some Dial-a-Ride users. For information on routes and schedules as well as trip-planning assistance, call Valley Metro at (602) 253-5000, TTY at (602) 251-2039, or PLAN YOUR BUS TRIP NOW!

Click here for answers to Frequently Asked Questions