Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Important Dial-a-Ride Travel Tips

  • Remember, exact fare is required. Drivers do not carry change.
  • Be ready to go at the scheduled pick-up time. The driver can only wait a few minutes without inconveniencing other passengers.
  • Allow plenty of time to get to and from your destination. Dial-a-Ride vehicles will probably stop to pick up and drop off other passengers on the way to your destination.
  • When possible, avoid traveling during peak weekday hours: 7-10 a.m. and 2-6 p.m. Also bear in mind that the first five working days of the month are the busiest travel days.
  • If you can’t make your trip, please call to cancel at least two hours before the scheduled pickup time. This will help the driver avoid making unnecessary stops.
  • Drivers are not allowed to enter a passenger’s residence for any reason.
  • Smoking, eating and drinking (except when drinks are in authorized containers) are not allowed in Dial-a-Ride vehicles.
  • Seat belts are required for all passengers riding in Dial-a-Ride vehicles. Please notify the driver if you require assistance with the seat belt.
  • Information on Dial-a-Ride schedules, fares and services is subject to change.

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