Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Commonly Asked Questions

  1. Why are fares increasing?
  2. When are the fares increasing?
  3. When was the last fare increase?
  4. Are my passes still valid if I purchased them before March 1, 2013?
  5. Are there any changes to pass options?
  6. What is the proposed increase to the Express/RAPID fare?
  7. Why is the Express/RAPID fare increasing more than the local service?
  8. Can a local pass be used to ride Express/RAPID?
  9. Have alternatives to fare increases been considered?
  10. Is transit funded primarily by passenger fares?
  11. Are Dial-a-Ride fares increasing?
  12. What areas are the ADA Dial-a-Ride fares are not changing?
  13. Will the cost of the ASU U-Pass increase?
  14. Will the Platinum Pass from my employer be affected by the fare increase?
  15. Will the cost of the Semester Pass increase?
  16. Is my Rural Route 685 fare changing?
  17. What are the best options in purchasing fares?
  1. Why are fares increasing?

    Fare changes are necessary to preserve service and are planned to occur regularly. The cost of transit operations continues to rise and fare revenue must keep pace.

  2. When are the fares increasing?

    March 1, 2013.

  3. When was the last fare increase?

    July 1, 2009; the previous fare increase was in 1995.

  4. Are my passes still valid if I purchased them before March 1, 2013?

    Yes. Valid fare purchased prior to March 1 do not need to be upgraded or need to be exchanged.

  5. Are there any changes to pass options?

    Yes, the new 15-day pass is an option to the 31-day pass. It can be used for 15 consecutive days once validated. Also note that the 3-day pass is longer be available effective Feb. 28, 2013. The 15-day pass became available on March 1.

  6. What is the proposed increase to the Express/RAPID fare?

    A single ride on Express/RAPID would increase by $.50 to $3.25. All Express/RAPID fares will adjust accordingly.

  7. Why is the Express/RAPID fare increasing more than the local service?

    This adjustment in fares will spread the cost of providing service more equitably among all transit riders. In the current fare structure, local riders support a greater percentage of the cost of operations.

  8. Can a local pass be used to ride Express/RAPID?

    Yes. Riders with a Local Pass can pay an additional $1.25 per trip. Riders with a Reduced Pass would pay an additional $2.25 per trip. Students with a Semester Full Fare Pass would pay an additional $1.65 per trip or $2.45 for the Reduced Fare Pass.

  9. Have alternatives to fare increases been considered?

    Yes. Valley Metro makes an ongoing effort to streamline transit service and reduce overhead costs, however, fare increases are necessary to preserve service.

  10. Is transit funded primarily by passenger fares?

    No, transit is primarily funded by local sales taxes. Passenger fares fund about 25 percent of bus and light rail operations costs.

  11. Are Dial-a-Ride fares increasing?

    The Americans with Disabilities Act (ADA) fares must keep pace with the bus and light rail fares, therefore the ADA Dial-a-Ride fare will increase from $3.50 to $4.00. Pricing for this service is two times the 1-Ride fare. Increases will occur on various Dial-A-Ride systems including the East Valley, Northwest Valley (Sun City and Youngtown), Southwest Valley (Avondale, Goodyear and Tolleson) and Phoenix.

  12. What areas are the ADA Dial-a-Ride fares are not changing?

    At this time, Dial-a-Ride fares are not increasing in: Glendale, Maricopa County, some parts of Peoria and Surprise.

  13. Will the cost of the ASU U-Pass increase?

    ASU will experience a fare increase in March 2013. ASU will determine the cost of the U-Pass for students and the cost of the Platinum Pass for faculty and staff.

  14. Will the Platinum Pass from my employer be affected by the fare increase?

    Employer will experience a fare increase on March 1, 2013. Your employer will determine the cost of the Platinum Pass to the employee.

  15. Will the cost of the Semester Pass increase?

    Yes, please see the information below. The fare increase will be effective with the summer 2013 Semester Pass, starting May 16, 2013.

    Fare Type Current New
    Fall/Spring Semester Full Fare* $195.00 $230
    Fall/Spring Semester Reduced Fare** $97.50 $115.00
    Summer Semester Full Fare* $120.00 $154.00
    Summer Semester Reduced Fare $60.00 $77.00

    * A full fare Semester pass used on RAPID/Express service will require an additional payment of $1.65 at the farebox.
    ** A Reduced fare Semester pass used on RAPID/Express service will require an additional $2.45 paid at the farebox.

  16. Is my Rural Route 685 fare changing?

    Yes. The distance based fare will change to a single, flat fare of $4.00 per one-way trip.

  17. What are the best options in purchasing fares?

    Bus riders can save money and time by purchasing fares in advance. Passes are available at all METRO fare vending machines, transit centers and retail locations including 7-Eleven, Circle K, Fry’s Food Stores, PLS Check Cashers, Safeway, Corner Store and Walgreens. For a location nearest you, go to ValleyMetro.org or call 602.253.5000. You can also order transit fares online at ValleyMetro.org.

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