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Customers using public transit are given equal access, seating and treatment without regard to race, color, national origin or disability. These rights also apply to service frequency, vehicle age and quality and bus stop quality (FTA Circular 4702.1).
How to File a Complaint
Customers wishing to file a complaint – including discrimination due to disability, race, color or national origin – may call Customer Relations at (602) 253-5000, or TTY (602) 251-2039.
How Complaints are Processed
In accordance with federal standards (28 CFR Part 35 and FTA Circular 4702.1), all regional transit providers are trained in the correct processing, investigation and documentation of passenger complaints involving discrimination based on disability, race, color or national origin.
All complaints received by Customer Relations are documented and assigned to the appropriate transit staff for investigation. After the complaint is processed, a response is sent to the customer filing the complaint and appropriate corrective action is taken.
We’d like to hear your questions, comments or concerns regarding the Valley Metro system. Please call our Customer Relations Office at (602) 253-5000, or TTY (602) 251-2039 to send your concerns.