Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Conduct & Etiquette

It is important to be respectful of other riders and remember the rules. Valley Metro Rail ordinances and policies were created to protect the safety, security and health of all riders. Violators are subject to fines up to $500 and the loss of transit privileges.

Rules are Rules: Valley Metro Rail Code of Conduct

  • Valid fare is required to ride.
  • Alcohol and tobacco are strictly prohibited. Smoking of any products, including electronic cigarettes, is not allowed on the train or station platform.
  • You may not eat on the train. Beverages must be in a closed, spill-proof container such as a commuter cup or sports bottle.
  • When using audio or video devices, you must use earphones. Avoid loud conversations, music or cell phone calls.
  • Vandalism or willful destruction of Valley Metro Rail property is forbidden.
  • You may not lie down on the seats or place your feet on them..
  • You may not spend more than one hour on a Valley Metro Rail station.
  • No transportation of flammable, explosive or hazardous materials.
  • All animals (except guide or service animals) must be carried inside a enclosed and secured cage, or carrying case small enough to fit on a rider’s lap, and must not endanger or disturb other riders.

Manners Matter: Etiquette to Remember When Riding

  • Always give up your seat to those in need. All trains have designated priority seating near the doors for seniors and persons with disabilities – you must make this seating available when required.
  • Bicyclists cannot block the aisles or doorway. If the train is full, you are required to wait for the next one.
  • Be patient and wait for other passengers to de-board before you enter the train. Once inside, move to the middle or take a seat to make room for other riders.
  • Keep the aisles clear. Strollers may be taken on board, but if blocking the aisles, they must be folded.
  • Occupy only one seat on the train. Keep packages or luggage on your lap or floor under your seat.

Think Safety First

  • Stop taking chances – never run for the train. Obey the signals and use the crosswalk to access the station platform.
  • Skateboarding, rollerblading and riding bikes on or near station platforms is not permitted.
  • While waiting for the train, stand back from the textured edge of the platform and hold the hands of small children.
  • Keep children together and away from the tracks until the train stops completely.
  • Always allow other passengers to exit the train before you board and watch your step.

For tips on being safe when driving, walking or biking near light rail tracks, visit our safety page.