Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Contact Valley Metro

For best results, login to the Customer Assistance System below to offer a commendation, make a suggestion or file a complaint.

Customer Assistance System login

If this is your first time, click on the “Register Here” link below to create a new account. If you already have an account, type in your username (email) and password in the appropriate boxes below to log in.

First Time? Register Here.
Username (Email)
  • If you prefer, or if you need transit information, you may email us directly at .(JavaScript must be enabled to view this email address).
  • You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.

    The call center is open 6 AM to 8 PM Monday through Friday, 7 AM to 7 PM Saturdays, 8 AM to 5 PM Sundays and designated holidays

The Call Center is closed on the following holidays:

  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day

Valley Metro

101 North 1st Avenue, Suite 1300 | Phoenix, AZ 85003