Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Contact Valley Metro

For best results, login to the Customer Assistance System below to offer a commendation, make a suggestion or file a complaint.

Customer Assistance System login

If this is your first time, click on the “Register Here” link below to create a new account. If you already have an account, type in your username (email) and password in the appropriate boxes below to log in.

First Time? Register Here.
Username (Email)
  • If you prefer, or if you need transit information, you may email us directly at .(JavaScript must be enabled to view this email address).
  • You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.

Customer Service Call Center

Regular business hours:
5 a.m. - 10 p.m. Monday through Friday
6 a.m. - 8 p.m. Saturdays
8 a.m. - 5 p.m. Sundays and the following designated holidays:

  • Martin Luther King, Jr. Day
  • Presidents Day
  • Independence Day
  • Veteran’s Day
  • Day after Thanksgiving
  • Christmas Eve

Call Center is closed on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • Valley Metro

    101 North 1st Avenue, Suite 1300 | Phoenix, AZ 85003