Contact Valley Metro
For best results, login to the Customer Assistance System below to offer a commendation. make a suggestion, or file a complaint.
Customer Assistance System login
| If this is your first time, click on the “Register Here” link below to create a new account. If you already have an account, type in your username (email) and password in the appropriate boxes below to log in. | |
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- If you prefer, or if you need transit information, you may email us directly at .(JavaScript must be enabled to view this email address).
- You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.
The call center is open 6 AM to 8 PM Monday through Friday, 7 AM to 7 PM Saturdays, 8 AM to 5 PM Sundays and designated holidays
The Call Center is closed on the following holidays:
- Thanksgiving Day
- Christmas Day
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
Valley Metro RPTA
101 North 1st Avenue, Suite 1300 | Phoenix, AZ 85003