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Thu, Oct 19, 2017

All Riders Asked to Respect the Ride

Today, the Valley Metro Boards of Directors unanimously approved a new “Respect the Ride” Code of Conduct to bolster safety and security while creating a positive rider experience.

The new code of conduct discourages disruptive behavior on the Valley’s 26-mile light rail line and empowers the transit agency to remove riders who engage in inappropriate or unsafe behavior.

“This code of conduct is focused on creating a safe and positive rider experience, while also discouraging disruptive, intrusive, unsafe or inappropriate behaviors in a public setting,” said Valley Metro Rail Board Chair and Mesa Councilmember Chris Glover. “Put simply, this new tool will allow us to crack down on bad behavior and enhance the rider experience.”

Valley Metro Rail Board Vice Chair, RPTA Board member and Phoenix Councilmember Thelda Williams said people “must ride with respect” as a way to support our community investment.

“By being proactive, we can set the tone for rider behavior going forward, especially as the system expands and new lines are added,” said Williams. “All fare-paying passengers have the right to enjoy a safe and comfortable ride.”

The new policy is supported by simple, easy-to read signs and clearly marked enforcement areas to strengthen the message of passenger safety. The signs are being installed later this month through December.

The code of conduct specifically prohibits:
• Loitering, soliciting, smoking, food and drinks (not in spill-proof containers), along with other disruptive behaviors.
• It also enforces Valley Metro’s destination-based transit system.

Valley Metro CEO Scott Smith thanked the Valley Metro Boards of Directors for their steadfast leadership, vision and commitment to ensuring people have a safe, secure and pleasant ride on light rail.

“Light rail has a special place in our community, connecting people to life and driving our economy,” he said. “This day is very important as ‘Respect the Ride’ is a culmination of many months of hard work and collaboration.”

Visit to view the entire code of conduct.

Respect the Ride sign

About Valley Metro: Valley Metro provides eco-friendly public transit options to residents of greater Phoenix and Maricopa County including the planning and operations of a regional bus system and the development and operations of 26 miles of light rail. In Fiscal Year 2017, total ridership for the system was 66 million passengers. Seven high capacity transit extensions are planned or under construction that will create a 66-mile system by 2034. Valley Metro also offers transit options including alternative transportation programs for seniors and people with disabilities, commuter vanpools, online carpool matching, bus trip mapping, bicycle safety and telework assistance. Two Boards of Directors set the policy direction for the agency with the intent of advancing the regional public transit system. Get the latest news by following us on Facebook, Instagram and Twitter or visiting

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