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Press Releases

Tue, Sep 4, 2012

Dial-a-Ride transition in Surprise

Phoenix, AZ (August 28, 2012) The city of Surprise is working with Valley Metro to get their passengers transitioned to the Northwest Valley Dial-a-Ride service. Citing savings and increased passenger benefits, the city of Surprise will begin the new partnership with the regional transit agency on October 1, 2012.

“Expanding the Northwest Valley Dial-a-Ride service to include Surprise provides value to the city, their passengers and the region,” said Arleen Schenck, Valley Metro Mobility Services Manager. “The transition to Valley Metro will expand passenger benefits such as our customary door-to-door service.

Outreach events are scheduled for September as a way to introduce passengers to the new vehicles and meet representatives from Valley Metro and Discount Cab. Surprise residents and current Surprise Dial-a-Ride passengers are encouraged to attend any of the upcoming events. To reserve a ride to one of the events occurring during regular Dial-a-Ride operational hours Mon-Fri, 7 a.m.-5 p.m., please call 623-222-1622.

Northwest Valley Dial-a-Ride Community Outreach Events

-Sept. 4, 11:00 a.m., Cimarron Center, 17100 West Clearview Boulevard, Surprise, AZ 85387
-Sept. 18,  9:00 a.m., Sun Village Community Center, 17300 North Sun Village Parkway, Surprise, AZ 85374 (enter from Bell Road and 143rd Avenue)
-Sept. 19,  6:00 p.m., Disability Advisory Commission Meeting, Surprise City Hall, next to Council Chamber in Council overflow room, 16000 N. Civic Center Plaza, Surprise, AZ 85473
-Sept. 25, 12:30 p.m. – Surprise Senior Center, 15832 North Hollyhock Street, Surprise, AZ 85478

Northwest Valley Dial-a-Ride currently serves residents who are seniors age 65 and over, as well as residents who are disabled, in El Mirage, Sun City and Youngtown. Service in Surprise will also include the general public at this time. On October 1, Surprise will be added to the service that is contracted to Total Transit, the parent company of Discount Cab. Discount Cab has also been providing ADA paratransit service for East Valley Dial-a-Ride cities since July 1, 2012.

Additional passenger benefits include customizing vehicles for specific travel needs, longer scheduling hours and unlimited ride bookings. All drivers are trained according to the same federal standards as any public transportation provider.

For more information about Dial-a-Ride service, call Valley Metro customer service at 602-253-5000 or go to

Valley Metro RPTA provides eco-friendly public transit options to residents of greater Phoenix and Maricopa County, including a clean-fuel bus fleet, low-emissions light rail, commuter vanpools, online carpool matching, bus trip mapping, bicycle safety and telework assistance. Funding is provided by local and federal revenues. A board of 16 governments sets the policy direction for the agency and works to improve and regionalize the public transit system. All service and projects funded by the Proposition 400 Regional Transportation Plan funds approved by Maricopa County voters in November 2004.



Need More Information?

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