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Mon, Dec 10, 2012

Sun City West Joins Northwest Valley Dial-a-Ride

Phoenix, AZ – Valley Metro is adding the retirement community of Sun City West to the Northwest Valley Dial-a-Ride service. Currently, Northwest Valley Dial-a-Ride serves the communities in El Mirage, Surprise, Sun City and Youngtown. As of January 2, 2013, Sun City West will be included, citing cost savings and increased passenger benefits. To be eligible to access the new service in Sun City West, passengers must be ADA certified, 65 years of age and older or a person with a disability.

“Expanding Northwest Valley Dial-a-Ride to include Sun City West provides a first-time travel option to the residents in this unique community,” said Arleen Schenck, Valley Metro Mobility Services Manager. “Valley Metro is working to regionalize the Dial-a- Ride service on behalf of the customer and the communities where they travel. 

Northwest Valley Dial-a-Ride will offer extended hours and door-to-door service to passengers in Sun City West at $4.00 per one way trip. Additionally, passengers can travel in any of the Northwest Valley cities that are currently part of the regional program. Passengers should begin using the new reservation phone number on December 26 to schedule rides beginning January 2. More information can be found at

Northwest Dial-a-Ride at a Glance:

  • Price: $4.00 per ride
  • Hours of operation: Monday – Friday, 7 a.m. – 5 p.m.
  • Saturday availability for dialysis patients only – 7 a.m. – 5 p.m.
  • Reservation hours: Monday – Friday, 6 am – 7:30 p.m.
  • Reservation phone number: 602.266.8723
  • Advance notice required: Call one to three days before trip is needed (no same-day service)
  • Rider eligibility: ADA certified, passengers 65-years and older, passengers with disabilities (no general public service)

About Valley Metro: Valley Metro provides eco-friendly public transit options to residents of greater Phoenix and Maricopa County including the planning and operations of a regional bus system and the development and operations of METRO light rail. In fiscal year 2012, total ridership for the system was 71 million passengers. The first 20-miles of light rail opened December 2008 and served 13.5 million riders in 2012 exceeding the prior year by six percent.  Six light rail extensions are under way that will create a 57-mile system by 2032. Valley Metro also offers transit options including commuter vanpools, online carpool matching, bus trip mapping, bicycle safety and telework assistance. A board of 16 governments sets the policy direction for the agency and works to improve and regionalize the public transit system. Get the latest news by following us on Facebook and Twitter.

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