Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Press Releases

Tue, Aug 9, 2011

Find out more about your NextRide

Phoenix, AZ (Aug. 9, 2011) Valley Metro riders can take the guess work out of riding the bus and light rail. New signs, which feature NextRide—a way to instantly get next bus and train arrival times—are being installed at each of Valley Metro’s 7,465 bus stops and light rail stations through January 2012.

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“Bus and train arrival information is the number one question that we get from passengers that call our customer service line,” said Scott Wisner, Customer Service Manager. “NextRide will take the worry out of knowing when the next bus or train arrives.”

Using Global Positioning Satellite (GPS) technology, NextRide is simple to use for anyone at a stop having a cell phone or internet access. By texting or calling, the passenger will enter the unique stop identification (ID) number and receive the next arrival times for the light rail train, bus route or routes served by that station or stop. A web page is also dedicated to this passenger feature, which will provide stop locator information.

The Valley Metro Customer Service call center receives more than 8,000 calls per day and 55 percent of those are next bus or train arrival-time questions. The funding for this service enhancement was provided by a federal Job Access Reverse Commute (JARC) grant and regional public transportation funds from the countywide half-cent sales tax approved by voters in 2004.

Installation began on Thursday, August 4 with signs installed for stops on Route 3 beginning at the Phoenix Zoo and traveling westward. Installation should be complete by January 2012, however, passengers can begin using the system now by going to the website and using the stop ID locator on the NextRide page or on the Valley Metro trip planner page.

Other transit systems having this type of automated communication system include San Francisco Muni, Washington D.C. Metro, Los Angeles Metro, New Jersey Transit, Denver RTD, and Tri-Met in Portland.

Valley Metro RPTA provides eco-friendly public transit options to residents of greater Phoenix and Maricopa County, including a clean-fuel bus fleet, low-emissions light rail, a bio-diesel Dial-a-Ride fleet, online carpool matching and bus trip mapping, bicycle safety and telework assistance. Funding is provided by local and federal revenues. A board of 16 governments sets the policy direction for the agency and works to improve and regionalize the public transit system.

All service and projects funded by the Proposition 400 Regional Transportation Plan funds approved by Maricopa County voters in November 2004.

 

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