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PHOENIX – Transdev, an international public transit service provider, is being awarded a five-year contract to operate Valley Metro East Valley, Northwest Valley and regional paratransit, or Dial-a-Ride (DAR), service programs. Paratransit service is an alternative to conventional bus and rail services for people who are unable to use fixed route transit because of disabilities.
With today’s approval by the Valley Metro RPTA Board of Directors, two existing paratransit service provider contracts are being combined. Beginning July 1, 2017, the consolidation will result in one service provider that operates the service, accepts customer calls, verifies customer eligibility, schedules requested trips and maintains vehicles. Last year, improvements to DAR included the elimination of transfers creating a consistent, region-wide approach to serving ADA eligible riders.
Transdev will provide new fleet and new technology including the ability for customers to book trips on-line and by smart phone. Currently a provider of fixed-route bus and paratransit services for the city of Phoenix, Transdev also operates paratransit services across the country including cities of Kansas City, Las Vegas, San Francisco, Seattle and Washington DC.
Paratransit services operated by Valley Metro are funded by Regional Transportation Funds (Proposition 400), Arizona Lottery Funds, member agency contributions, federal funds and passenger fares. The contract award is $124.5 million. In Fiscal Year 2016, there were more than one million total boardings on paratransit services across the Valley.
About Valley Metro: Valley Metro provides eco-friendly public transit options to residents of greater Phoenix and Maricopa County including the planning and operations of a regional bus system and the development and operations of 26 miles of light rail. In Fiscal Year 2016, total ridership for the system was 67 million passengers. Seven high capacity transit extensions are planned or under construction that will create a 66-mile system by 2034. Valley Metro also offers transit options including alternative transportation programs for seniors and people with disabilities, commuter vanpools, online carpool matching, bus trip mapping, bicycle safety and telework assistance. Two Boards of Directors set the policy direction for the agency with the intent of advancing the regional public transit system. Get the latest news by following us on Facebook, Instagram and Twitter or visiting valleymetro.org.
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