Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area


Dolores Nolan
Community Relations Coordinator

Regional Paratransit Plan

Regional Paratransit Plan


The Regional Paratransit Plan is the result of a Valley Metro study of regional Americans with Disabilities Act (ADA) paratransit and other Dial-A-Ride (DAR) services.  The objectives of the study were to:

  • Examine current ADA paratransit and DAR service policies and operating practices
  • Identify policies that need to be revised to ensure compliance with ADA requirements
  • Recommend possible revisions to policies based on national best practices and a review of peer agencies
  • Identify differences in DAR policies and explore opportunities for developing consistent region-wide policies
  • Examine policies and practices related to travel between DAR areas and recommend alternative approaches for regional travel
  • Review recommendations from the last regional paratransit study (2008), what has been implemented and what should still be considered

The plan was developed with the participation of Valley Metro member agencies and the public.  Guidance was provided throughout by a Technical Working Group comprised of representatives from each agency and each DAR operation.  Input and guidance was also provided by a Stakeholder Group comprised of riders, local service agency representatives and the public at large.


The study is complete and the Regional Paratransit Plan Final Report is available on this page. In February 2016, the Valley Metro RPTA Board of Directors approved the regional ADA Paratransit and Dial-a-Ride service plan recommendations. Service improvements are scheduled to be implemented in July 2016.