Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Policies & Conduct

Be Smart. Be Safe. Stop. Look. Listen.conduct
It is important to be respectful of other riders and remember the rules. METRO ordinances and policies were created to protect the safety, security and health of all riders. Violators are subject to fines up to $500 and the loss of transit privileges.

Manners Matter:

  • Always give up your seat to those in need. All trains have designated priority seating near the doors for seniors and persons with disabilities – you must make this seating available when required.
  • Bicyclists cannot block the aisles or doorway. If the train is full, you are required to wait for the next one.
  • Be patient and wait for other passengers to de-board before you enter the train. Once inside, move to the middle or take a seat to make room for other riders.
  • Keep the aisles clear. Strollers may be taken on board, but if blocking the aisles, they must be folded.
  • Occupy only one seat on the train. Keep packages or luggage on your lap or floor under your seat.
  • Always allow other passengers to exit the train before you board and watch your step.

Keep Your Personal Cool

Protect yourself from the summer sun as you walk to and from bus and light rail stops. Here are some important safety tips to keep you cool in the triple digit heat!

  • Carry water. Plastic drink containers with hard plastic lids like water bottles are allowed on buses and light rail
  • Cover Up. Protect yourself from the sun’s damaging rays by wearing light-colored, lightweight long-sleeve shirts and long pants or skirts.
  • Wear sunscreen. Experts recommend a broad-spectrum, water-resistant sunscreen with an SPF of at least 30.
  • Carry an umbrella. Small umbrellas create shade and are easy to carry.
  • Wear a hat. Your head, lips, eyes and face can all get sunburned and need to be protected.
  • Wear sunglasses. Your eyes will be less strained if they are protected from the sun. Excessive UV ray exposure can lead to cataracts and other eye conditions.
  • Keep children under shade. Bring a covered stroller or umbrella to make sure the kids are protected.

Cut the Wait

  • Use the fastest route. There is usually more than one way to reach your destination.
  • Know your departure time. Arrive at your bus stop about five minutes before the bus or light rail is scheduled to leave.
  • Limit direct sun exposure during midday. Prolonged exposure to the sun’s UV rays from 10 a.m. to 4 p.m. can be harmful to your skin. If you must travel midday, shade yourself with an umbrella, hat and the right clothing.