- Planning Your Trip
- Paying Your Fare
- Getting On Board
- Need Help?
Valley Metro fixed-route bus service is a great option for some Dial-a-Ride users. For information on routes and schedules as well as trip-planning assistance, call Valley Metro at (602) 253-5000, TTY at (602) 251-2039, or plan your bus trip now!
This comprehensive and personalized service puts the power of choice in your hands. When you call to book your trip, you will be put directly in touch with a reservationist who will discuss and assess your travel requirements, then choose from our newly expanded fleet of vehicles to ensure that your needs are met every time.
The new service helps minimize travel stress and provides unprecedented convenience by offering more direct service and fewer shared rides…not to mention a driver who comes directly to your door and escorts you to your vehicle.
Monday-Sunday, 6:00 am to 7:30 pm
365 days per year
4:00 am to 1:00 am
ADA trips each way - $4
Non-ADA (Chandler, Scottsdale and Tempe)
The fare for non-ADA service includes a base fare of $4 plus an additional $.50 per mile for trips between 6 and 15 miles in length and an additional $1 per mile, beginning with the 16th mile for longer trips.
How do I book a trip?
Trips can be reserved by calling (480) 633-0101.
How far in advance do I need to book my trip?
How do I get ADA certified?
To become certified under the Americans with Disabilities Act (ADA), request an application from the Valley Metro ADA Certification office by calling (602) 716-2100 and select Option 1 or, download the ADA Application for Persons with Disabilities from ValleyMetro.org or via TTY at (602) 251-2039.
What payment methods can be used for fares?
Exact fare is required. Fares may be paid in cash, Regional Dial-A-Ride tickets, East Valley Dial-A-Ride tickets or, if in a Discount Cab, with a debit or credit card.
What if my destination is outside of the East Valley?
Should your destination be outside of the EVDAR coverage area, the reservationist will work with Phoenix Dial-A-Ride to complete your trip.
Will the driver make me pay the amount shown on the meter?
No. Your ADA fare is $4.00, regardless of what appears on the meter. The meter information is used for internal purposes only in order to properly record pick-up and drop-off times so that we can continue to accurately benchmark and improve our service. The same applies for Non-ADA/Demand rates, which will be $1.00 to board in the first zone and $ .50 for each additional zone entered. Will I know my total fare before my trip? Yes, the reservationist will let you know the fare when you call to reserve the trip.
Is the service area the same as the old Dial-A-ride area?
Yes. We are providing our East Valley Dial-a-Ride to our entire existing service area (view map here).
What is this confirmation number that I receive when I make my reservation?
When your driver arrives, he/she will use this number to verify that you are, in fact, the party who made the original reservation. So, it is important to keep this number when you get it from your reservationist!
In addition to asking for this number, your driver may also request photo identification in order to confirm identity.
What type of vehicle will pick me up?
The EVDAR service features a new, wider array of vehicle types to allow us to meet your needs and maximize your comfort—all are available at no additional cost to you! When you call (480) 633-0101, you’ll be put in touch with a reservationist who is trained to discuss and assess your travel needs and provide the right vehicle for you. Your choices will include wheelchair accessible vans, Discount CabSM vehicles, a vehicle from another local taxi company or from a non-profit organization.
What about safety?
The safety of our passengers is our highest priority. By matching our vehicles to meet the specific needs of our passengers, we are creating the safest possible traveling conditions for every one of our trips, thus greatly increasing the overall safety of our operation.
Are the drivers trained and certified?
Each driver is responsible for completing extensive training and is fully certified to operate his or her vehicle. All of these drivers are held to the same federal standards as any other public transportation operator.
Why doesn’t my driver wear a Valley Metro uniform?
Drivers for our EVDAR service are contractors and thus not Valley Metro employees.
Can I ask for a particular driver?
In an effort to ensure high quality service and to minimize wait times for our customers, we are unable at this time to honor requests for individual drivers.
Will the driver carry my packages?
Our drivers are happy to provide assistance at the request of a passenger. Such assistance includes: walking support, wheelchair assistance over the curb, or up and down one step (this includes curb), and assistance carrying packages weighing less than 50 lbs.
Can a Personal Care Attendant (PCA) ride with me?
We welcome personal care attendants (PCA’s) to ride with eligible passengers, free of charge, providing they travel to and from the same origin and destination as the passenger.
What about a companion?
A companion is someone riding with a certified passenger, but not as a PCA. One companion is always allowed to ride with the passenger as long as a reservation has been made for the companion and they travel from the same origin to the same destination. The companion pays the same fare as the certified passenger.
Can I bring my pet with me?
EVDAR passengers are welcome to bring a service animal on board.
All non-service related pets must be carried in closed containers. No animals or birds other than domesticated pets will be allowed on vehicles, and drivers are not permitted to carry pet containers onto or off the vehicles.
Am I expected to tip my driver?
Tipping your driver is not necessary, and in fact it's something we strongly discourage. No Valley Metro East Valley Dial-A-Ride driver should ever ask for a tip from a passenger.
Can I bring children?
Child car seats are not provided in the Valley Metro East Valley Dial-Dial-a-Ride vehicles. If a car seat is required, the passenger is responsible for providing.
What else do I need to know before my trip?
What if my driver does not show up for my pickup?
Call us right away at (480) 633-0101 to report a no-show driver. We will be happy to find the location of your driver, or to send another one in order to get you on your way as quickly as possible.
How do I cancel a trip?
You can cancel your trip by calling (480) 633-0101. We strongly encourage all passengers to cancel a scheduled trip as soon as they know they will not be able to make it. Trips must be cancelled within two hours of a scheduled pickup without being counted as a "Late Cancel". Should you want to reschedule your trip at the time of cancellation, we will work with you to do so depending on schedules and availability. Proposed changes to origins and/or destinations of scheduled trips require the approval of a supervisor and will be granted only if those changes do not adversely affect linked trips.
What is the policy for a No-show passenger?
Should a driver report he or she is unable to contact a passenger; a dispatcher will attempt to reach that passenger by telephone. Should contact not be made, the driver will wait no longer than 5 minutes past the scheduled pick up time, but the driver will not leave the premises without the authorization of dispatch. Word of the no-show will be relayed to the company and logged in our scheduling software. If the no-show occurs at the passenger’s residence a door hanger will be left explaining that the driver had been there and was unable to make contact with the passenger.
We of course understand that there are times when unique situations arise that result in a no-show. A trip will not be considered a no show when a passenger is unable or unavailable to take a trip at the prearranged arrival time, or if a passenger is unable to contact dial-a-ride to cancel a trip due to circumstances out of the passenger’s control.
Who do I call if I have more questions about the EVDAR service?
Contact the Valley Metro ADA Certification office by calling (602) 716-2100, Option 1 or for TTY: (602) 251-2039