Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Northwest Valley Dial-a-Ride

Welcome to Northwest Valley Dial-a-Ride, Valley Metro's paratransit service for residents of Surprise, Youngtown, El Mirage, Sun City and Sun City West.

Service Area for Northwest Phoenix Dial-a-Ride


Valley Metro is committed to creating a convenient Dial-a-Ride experience for all riders. Below you will find information for each city on fares, service and reservation hours. Please refer to your city of residence for the most accurate information.

Check your local bus service first!

Valley Metro fixed-route bus service is a great option for some Dial-a-Ride users. For information on routes and schedules as well as trip-planning assistance, call Valley Metro at (602) 253-5000, TTY at (602) 251-2039, or plan your bus trip now!

Call for Reservations: 602-266-8723

El Mirage

This service is for El Mirage residents who are seniors age 65 and over and individuals with disabilities.

Service Hours

Monday - Friday 7 a.m. to 5 p.m.
No service on national holidays.

Reservation Hours

6 a.m. to 7:30 p.m.

Fares

$2.00 - Certified Passenger or Companion
Free - Personal Care Attendant (PCA) with eligible passenger
Free - Children ages 0 - 12 years (with adult)
Exact fare required - cash only

Sun City

This service is available to Sun City residents who are ADA certified, 65 years or older or for people with disabilities.

Service Hours

Monday - Friday 7 a.m to 5 p.m.
Saturday availability from 7 a.m. to 5 p.m. for dialysis patients only
*No ADA service on national holidays

Reservation Hours

Monday - Sunday 7 a.m. to 6:30 p.m
ADA passengers must book travel 1-14 days in advance.
All other passengers can book travel 1-3 days in advance.

Fares

$4.00 - ADA and CompanionTrips (one way)
$4.00 - Non-ADA trips (one way)
Free - Personal Care Attendant (PCA) with eligible passenger
Exact fare required - cash only

Sun City West

This service is for Sun City West residents who are ADA certified, 65 years or older or for people with disabilities.

Service Hours

Monday - Friday 7 a.m. to 5 p.m.
Saturday availability from 7 a.m. to 5 p.m. for dialysis patients only

Reservation Hours

Monday - Friday 6 a.m. to 7:30 p.m.
Plase call 1-3 days before trip is needed (no same day service)

Fares

$4.00 per ride
Exact fare required - cash only

Surprise

This service is available to all Surprise residents. Residents can travel to some locations outside of Surprise for medical or work related trips. NOTE: People traveling to the Veterans Administration Clinic are transported from the Jack in the Box restaurant at 9906 W. Thunderbird Avenue in Sun City.

Service Hours

Monday - Friday 7 a.m. to 5 p.m.
No service on national and state holidays.

Reservation Hours

Monday - Friday 6 a.m. to 7:30 p.m.
ADA passengers and seniors over age 65 must book 1-14 days in advance - same day trips are not available.
All other passengers must reserve trips on the same day as travel.

Fares

$1.00 - Residents over 5 years old (within Surprise city limits)
$1.25 - Residents going to Sun City, Sun City West, El MIrage, Youngtown and Boswell Hospital
$1.25 - Residents going to bus stop at 111th Avenue and Grand (Valley Metro All-Day pass is needed for transfer)
Exact fare required - cash only

Youngtown

This service is for Youngtown residents who are ADA certified, seniors over age 65 or people with disabilities.

Service Hours

Monday - Friday 7 a.m. to 5 p.m.

Reservation Hours

Monday - Friday 6 a.m. to 7:30 p.m.

Fares

$4.00 - ADA
$4.00 - Non- ADA
Exact fare required - cash only