Providing Public Transportation
Alternatives for the Greater
Phoenix Metro Area

Dial-a-Ride (DAR) Passenger Survey and Alternative Services

Dial-a-Ride (DAR) Passenger Survey: Passengers of the East Valley, Glendale, Peoria, Phoenix, and Surprise DARs, Tolleson Transportation service, and Valley Metro Mobility Services were included in the study. Each of the DARs provided WestGroup with a list of current passengers and their telephone numbers. A total of 1,701 DAR passenger interviews were conducted by telephone.

Alternatives Services for Passengers Survey: Passengers of the East Valley Coupons for Cabs, Phoenix Senior Cab, Scottsdale Cab Connection; Recurring Medical Trip Voucher Service provided by Avondale, Glendale, and East Valley RideChoice; and the Mesa Mileage Reimbursement Program were included.  .  A total of 329 questionnaires were completed and returned to WestGroup which represents a 46% response rate.

The objectives for the DAR Passenger and Alternative Services for Passengers Surveys are as follows:

• Provide current passenger demographic information for the region and for each of the DARs and Alternative services
• Provide passenger information on trip-making, transportation knowledge, and transportation options for each of the DARs and Alternative services
• Monitor and track passenger perceptions on service quality for each of the services.

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