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Paid fare zones installed

As part of Valley Metro’s new “Respect the Ride” code of conduct, fare zone striping is being installed at each rail station.

The newly installed signs and clearly marked “fare zones” help to raise passenger awareness of the rules of riding as well as to more strongly delineate the enforcement areas.

Special guests at board meeting

Valley Metro had a special guest at its January 18 board meeting. Harshita Rajesh, a Basis Peoria Primary student, was recognized for her winning artwork in the 13th Annual Valley Metro Cool Transit STUFF 3rd Grade Art Contest. She was joined by her family and teacher who all beamed with pride when she signed her winning artwork, next to Valley Metro Board Chair Councilwoman Suzanne Klapp and Valley Metro Rail Board Chair Councilmember Chris Glover.

Community update on the South Central Extension

Join Valley Metro and city of Phoenix for an update on the South Central Light Rail Extension project and provide your input. Input is encouraged on various elements of the project including light rail station design, trackway design and landscaping. At the January meetings, the same information will be provided at both sessions. The February meeting will focus on the station artists and updated art concepts.

 

Community update on the South Central Extension design elements:

Where will Valley Metro take you in 2018?

Happy New Year from Valley Metro. We wish you and yours a wonderful 2018. Valley Metro Rail is beginning its tenth year of service and we've seen so many exciting improvements in Phoenix, Tempe and Mesa since light rail began service on December 27, 2008. Light rail has served more than 119M riders and $10B public and private investment. Thank you for making it happen. To learn about the projects we're working on this year to better connect the region, click here.

Title VI Complaint Form

Any person who believes that he or she has been discriminated against by Valley Metro or any of its service providers, and believes the discrimination was based upon race, color or national origin may file a formal complaint with Valley Metro Customer Service.

Please provide the following information to process your complaint. Alternative formats and languages are available upon request. You can reach Customer Service at (602) 253-5000 / TTY: (602) 251-2039, or email at csr@valleymetro.org.

Complete the form below.

Section 1: Customer Information
Section 2: Incident Data
Section 3

Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses

Section 4
Section 5
Section 6

Reasonable Modification Request Form

Contact Info
Enter your contact information here

If the request is being made by someone else on behalf of the rider, please provide name, relationship to the rider and telephone number below

This form can be requested in large print or Spanish by calling 602-253-5000; TTY 602-251-2039; or emailing csr@valleymtero.org).

Electronic versions of the completed form and scans of required documentation of disability should be sent to ReasonableModifications@valleymetro.org.

Valley Metro will provide a written response to your Request for a Reasonable Modification within seven (7) days of its receipt. To check on the status of the request, call Valley Metro Customer Service at (602) 253-5000; TTY: (602) 251-2039.

Field Trip Feedback Form

We are continuously looking for ways to improve our Transit Education Program and would appreciate your comments and suggestions. Thank you for your time.