What is an ADA Platinum Pass?
One of the benefits to customers that participate in the new certification process is the opportunity to get a free ADA Platinum Pass for use on all local bus, express bus and light rail vehicles. This is offered to ADA eligible customers only and there is no cost to the recipient.
If you are ADA eligible and are interested in the ADA Platinum Pass call (602) 716-2100 and request the pass.
If you have lost your pass and need a replacement, call for a replacement. There is a five-dollar charge for the replacement.
Effective April 1, 2020 in response to COVID-19
Valley Metro is committed to the safety and well-being of our community. We are in communication with state and federal authorities as we continue to implement their guidance to prevent the spread of COVID-19.
For the safety of riders and employees, Valley Metro will not be issuing reduced fare cards, ADA Platinum Pass replacements or Paratransit Tickets in-person until further notice. At this time, the only card we are able to issue replacements for is the ADA Platinum Card. Please call Customer Service at (602)253-5000 to request a replacement ADA Platinum Pass or Paratransit Tickets. You will receive the required paperwork and instructions for your requests.
Please call Customer Service at (602)253-5000 for any additional questions. We apologize for the inconvenience and thank you for your support during this time.
ADA Platinum Pass
Bus: Tap pass to reader. Show operator upon request. Do not deposit into farebox.
Light Rail: Validate pass at station reader before boarding. It is your proof of payment.
Pass is nontransferable. May be confiscated for misuse. Pass contains electronics. Do not bend, puncture or mutilate. If lost or stolen, contact Valley Metro immediately at (602) 716-2100, option 1. Passengers without proof of fare payment or with an expired pass may be issued a citation.