See Something, Say Something.

Valley Metro’s top priority is to keep our passengers safe. We encourage our passengers to report any inappropriate behavior and criminal activity.

If you are on the bus or train and see a life-threatening emergency please contact the local police department by calling 911. Valley police agencies do have text to 911 should you be concerned about being overheard. Please include your location, what is going on, and descriptions if possible.

If you are on a bus or at a bus stop and see something suspicious or see a problem and want to report it you can:

  • Talk to the operator
  • Contact Customer Service at (602) 253-5000
  • Call the police
    • non-emergency numbers
      • In Phoenix: (602) 262-6151
      • Tempe: (480) 350-8311
      • In Mesa: (480) 644-2211
    • Call 9-1-1 or text to 9-1-1 for emergency and criminal activity

If you are riding the light rail or at a platform and you see something suspicious or see a problem and want to report it you can:

  • Alert Valley Metro from your phone! Alert Valley Metro, a user-friendly app that allows riders to quickly and discreetly report incidents anything from comments/complaints to disruptive behavior.
  • Go to Google Play or the App Store, to download the app or it ca be used as a text option (602) 253-7886
  • Report any suspicious activity to a security officer.
  • Use the emergency call button inside the train. There are six on each vehicle.
  • Each light rail platform is equipped with an emergency call button that you can use to contact security.
  • Contact Customer Service at (602) 253-5000.
  • Call the police
    • non-emergency numbers
      • In Phoenix: (602) 262-6151
      • Tempe: (480) 350-8311
      • In Mesa: (480) 644-2211
    • Call 9-1-1 or text to 9-1-1 for emergency and criminal activity

Reporting an incident

When reporting an incident to police, security or customer service, the more information you have, the quicker the response. Please have the following:

  • Bus/train number
  • Location
  • Route and time information
  • Details about the incident, such as descriptions of event and people

For more information please visit Security.

 

Blog author photo
Dennise Metzger
Operations Communications Specialist
Dennise is a Phoenix native, born at St. Joseph’s Hospital and graduated from Paradise Valley High School. Her first career was with the Phoenix Police Department as a Communications Operator. During her career she received numerous commendations, including one of the highest honors from the Police Chief: the Police Chiefs Certificate of Recognition. She called her time there “an amazing sometimes very stressful and fascinating career”. In November 2018 she retired from Phoenix PD and started a career with Valley Metro.