Did you know that January 14th is National Dress Up Your Dog Day? 

We do love our pets and love to take them with us when we can.  However, Valley Metro does have a policy on bringing animals onto the light rail.  Companion animals must be in a closed carrier that fits on the lap or beneath the seat.  

“Companion Animal” (also referred to as “comfort animal” or “therapy animal”): means an animal that may provide a sense of well-being, comfort or companionship to a person (including individuals with disabilities) but is not individually trained to perform specific tasks of daily living to assist people with disabilities. Companion animals are subject to Valley Metro’s policies and procedures for transporting pets. Companion animals are not the same as service animals, and they do not have the same rights as service animals to board and ride Valley Metro buses, light rail vehicles and Dial-a-Ride vehicles. 

Service animals are always welcome on Valley Metro transit.  Service animals perform certain tasks and follow certain rules such as: 

  • Guiding individuals with impaired vision or hearing 

  • Pulling wheelchairs, fetching dropped items 

  • Assisting an individual during a seizure 

  • Providing protection, balance, stability and navigation 

  • Must always be under verbal and/or physical control of its handler. 

  • Must sit or lie at the owner’s feet or held in owner’s lap. 

  • Seats are for humans only. Sorry. 

For more information, contact Valley Metro Customer Service at (602) 253-5000 or visit website.  www.valleymetro.org/accessibility/service-animals  

(Photograph is the property of Tracey Shaffer and not available for reproduction)

Service Dog on platform
Dennise Metzger
Dennise Metzger
Rail Operations Communications Specialist
Dennise is a Phoenix native, born at St. Joseph's Hospital and graduated from Paradise Valley High School. Her first career was with the Phoenix Police Department as a Communications Operator (Radio Dispatcher/911 Operator). During her career she received numerous commendations. She received one of the highest honors from the Police Chief: the Police Chiefs Certificate of Recognition. She called her time there “an amazing sometimes very stressful and fascinating career”. In November 2018 she retired from Phoenix PD and started a second career with Valley Metro.