Light rail mechanics

There’s been a lot of talk about “essential employees” since the pandemic hit Arizona in March. It’s often applied to people on the frontlines of the crisis, including the brave and essential workers in healthcare, grocers and first responders. However, there are also essential employees here at Valley Metro.

As an employee of Valley Metro and a rider of light rail, I have seen firsthand how every employee at Valley Metro is essential.  Every single one of our employees have their own specialized job to do in the organization. 

With COVID-19 effecting our daily lives it seems the most important employees are those who clean our trains and buses.  There is a team of employees working just to keep our platforms clean.  They are there to make sure trains, platforms and buses are kept clean and safe for our riders.  When spills are reported, they will meet the train at a platform to clean it up. 

Cleaning up the platform

There would be no rail or bus service if we didn’t have the operators to run them.   The mechanics for the trains and buses are essential too.  They keep the buses moving 365 days a year, including the hottest days of summer.  Likewise, our employees at the Mobility Center are essential.  They help the disabled community navigate through the challenges they face daily.

Safety and security are one of Valley Metro's top concerns.  Our Allied Universal Valley Metro Security Guards are there to help keep you safe wherever you are headed.  There are Operation Communications Specialists like me who monitor messages from the AlertVM app, which helps light rail riders report various issues.  

The communications staff are there to make sure our webpages and social media pages are updated with current information.   They communicate about upcoming closures and changes that will affect our riders. 

There’s no doubt that Valley Metro’s mission is vital to the community, especially in these unprecedented times. All of Valley Metro’s employees play an essential role in making sure our transit system continues to operate properly, efficiently, and safely.

Dennise Metzger
Operations Communications Specialist
Dennise is a Phoenix native, born at St. Joseph’s Hospital and graduated from Paradise Valley High School. Her first career was with the Phoenix Police Department as a Communications Operator. During her career she received numerous commendations, including one of the highest honors from the Police Chief: the Police Chiefs Certificate of Recognition Award. She called her time there “an amazing, sometimes very stressful and fascinating career.” In November 2018 she retired from Phoenix PD and started a career with Valley Metro.