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At Valley Metro the safety and security of riders is always been our top priority. The addition of the Alert Valley Metro app (Alert VM) to our Respect the Ride program allows riders to discreetly report incidents 24 hours a day and seven days a week.

If you haven’t downloaded the app, please do so. You will find it very beneficial as we also notify riders of delays along the rail. Its available off the Google Play or App Store.

The staff behind the app are the Valley Metro Operations Communications Specialists. Once we receive a report, we respond immediately and pass it along to the appropriate person to solve the issue. We are here on every holiday and on weekends. If you are going to holiday gatherings, getting together with friends or traveling to your house of worship, there is always someone working and available to help.

What we’ve learned is that the response to the app has been very positive. Recently a rider who reported a spill was amazed at how fast maintenance arrived to clean it up. Another rider who requested a check welfare on a possible ill man was pleased to see security show up within minutes.

Riders find the app to be very user friendly. They appreciate the fact they can contact help when needed yet remaining anonymous. Whether it’s a spill on the train, an unattended bag, or “Mr. Rong” playing loud music, we are here to help you 24/7.

We also strategically put a “Call 911” button on the app should you ever encounter a life-threatening emergency please contact the local police department by tapping that button and calling 911.

The Alert VM App. https://www.valleymetro.org/alertvm

Dennise Metzger
Dennise Metzger
Rail Operations Communications Specialist
Dennise is a Phoenix native, born at St. Joseph’s Hospital and graduated from Paradise Valley High School. Her first career was with the Phoenix Police Department as a Communications Operator. During her career she received numerous commendations, including one of the highest honors from the Police Chief: the Police Chiefs Certificate of Recognition. She called her time there “an amazing, sometimes very stressful and fascinating career.” In November 2018 she retired from Phoenix PD and started a career with Valley Metro.