Most of the time, getting on your light rail train is easy. You simply wait at a platform and board the train that’s going in the direction you want to go. However, at the ends of the line at the 19 Ave/Dunlap and Gilbert Rd/Main St stations, things can get a little confusing. There can be two trains parked there at the same time. Which one departs first?
Valley Metro has many notifications in place to help prevent you from getting on the wrong train. One way that passengers are notified is by the digital monitors located on each side of the platform. The monitor located on the side of the departing train’s platform will change to indicate the first train’s departure time and location, either platform 1 by the eastbound track (heading south) or platform 2 by the westbound track (heading north). There are also audio announcements that play between the hours of 7 a.m. and 10 p.m. indicating the same. If you miss both verbal and digital notifications, the operator of the departing train may provide an announcement to riders inside the train notifying them of the departure time.
We recommend arriving at least five minutes prior to the scheduled departure. If you miss these notifications or feel better with verbal confirmation from a human, look for a Valley Metro Customer Experience Coordinator or Security Officer for assistance. They are happy to help.