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At Valley Metro we do our very best to ensure that all passengers, regardless of race, color or national origin, obtain the same treatment and experience as everyone who comes aboard.

Passengers using federally funded public transportation are entitled to equal access, seating and treatment. Under Title VI of the Civil Rights Act of 1964 (as amended) and related statutes, Valley Metro must ensure that no person shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any federally funded program, activity or service it administers.

Complaints for alleged non-compliance with Title VI and related statutes may be lodged with Valley Metro Customer Service. Any such complaint must be filed within 180 days of the alleged discriminatory act (or latest occurrence).

Filing Complaints

Valley Metro Customer Service is your point of contact should you need to file a complaint related to Title VI and related statutes. Any such complaint must be filed within 180 days of the alleged discriminatory act (or last occurrence).

How to File a Complaint

Online complaint form

Mail or In Person Fill out the printable complaint form and send to or drop off at: Valley Metro 4600 E. Washington St., Ste. 101 Phoenix, AZ 85034 Email: csr@valleymetro.org Phone: (602) 253-5000 TTY: (602) 251-2039

FTA Complaint

Individuals may also file complaints directly with the Federal Transit Administration (FTA) within the 180-day timeframe.

Send to: Federal Transit Administration (FTA) Attention: Title VI Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, D.C. 20590

Customer Service

Customer Service will respond to the complainant and, if warranted by the investigation, take appropriate action. The City of Phoenix, as the designated recipient of federal funds for this region, is responsible for monitoring this process.

Requesting Information

To request information about Valley Metro’s Title VI Policy or to request information in alternative formats, please contact Customer Service at csr@valleymetro.org or phone: (602) 253-5000, TTY: (602) 251-2039.