• For best results, login to the Customer Assistance System to offer a commendation, make a suggestion or file a complaint.
  • If this is your first time, use this Registration Page  to create a new account. 
  • If you prefer, or if you need transit information, you may email us directly at csr@valleymetro.org
  • You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.

Customer Service

Regular business hours:
5 a.m. - 10 p.m. Monday through Friday
6 a.m. - 8 p.m. Saturdays
8 a.m. - 5 p.m. Sundays and the following designated holidays:

  • Martin Luther King, Jr. Day
  • Presidents Day
  • Independence Day
  • Veteran’s Day
  • Day after Thanksgiving
  • Christmas Eve

Customer Service is closed on the following holidays:

  • Memorial Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day