Lost and Found Policies/Procedures for Central Station | Valley Metro
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Lost and Found Policies/Procedures for Central Station

Lost and Found Policies/Procedures for Central Station

Central Station Lost and Found Line Hours of Operation:

Telephone: (602) 534-5053
Monday – Friday; 8 a.m. to 4 p.m.
Closed daily from 12-12:30 p.m.
Closed Weekends and City of Phoenix Observed Holidays

Summary of Polices/Procedures:

  • PLEASE BE ADVISED THAT ITEMS ARE NOT GUARANTEED TO BE FOUND BY THE OPERATOR.
  • MV Transportation (ALEX & Phoenix Dial-A-Ride), Veolia Phoenix, First Transit, and Valley Metro Rail lost and found items will be processed and/or discarded from Central Station.
  • No lost & found deliveries are made on weekends and/or Central Station holidays.
  • Items lost on Friday, Saturday, and/or Sunday will not be delivered until Monday.
  • Found items will not be transported to Central Station until after 2 p.m. the following business day.
  • If an item is lost on a day that falls on an observed holiday, then the items will not be delivered until the next business day.
  • All items are held for seven (7) consecutive days from the date they are found by the transit provider.
  • ONLY WALLETS, MEDICATION, & PURSES ARE CONSIDERED EMERGENCY ITEMS AND OCC WILL NOT BE CONTACTED FOR NON-EMERGENCY ITEMS. THE OPERATIONS AND CONTROL CENTER WILL NOT BE CONTACTED FOR NON-EMERGENCY ITEMS.
  • Customers with non-emergency items will be given a turnaround time or will have to wait until the following business day to retrieve their item.

Disposal Process:

  • All perishable food items and soiled items that are emanating an odor will be disposed of immediately.
  • Personal documents such as ID/Credit/Social Security cards, Driver’s Licenses, etc. will be shredded.
  • Items of no apparent value or use will be discarded.
  • Items in good condition will be donated to a charitable organization.