Contact Valley Metro | Valley Metro
  • For best results, login to the Customer Assistance System to offer a commendation, make a suggestion or file a complaint.
  • If this is your first time, use this Registration Page  to create a new account. 
  • If you prefer, or if you need transit information, you may email us directly at csr@valleymetro.org
  • You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.

Customer Service Call Center

Regular business hours:

  • Monday through Friday - 6 a.m. - 8 p.m.
  • Saturdays - 7 a.m. - 7 p.m.
  • Sundays - 8 a.m. - 5 p.m.

Fare support hours:

  • Monday through Friday - 7 a.m. - 6 p.m.
  • Saturdays and Sundays - Closed

2023 holiday hours:

  • New Year’s Day - Closed
  • Martin Luther King, Jr. Day - 8 a.m. - 5 p.m.
  • Presidents Day - 8 a.m. - 5 p.m.
  • Memorial Day - Closed
  • Independence Day - Closed
  • Labor Day - Closed
  • Veterans Day - Closed
  • Thanksgiving Day - Closed
  • Day after Thanksgiving - 8 a.m. - 5 p.m.
  • Christmas Eve - Closed
  • Christmas Day - Closed