- For best results, login to the Customer Assistance System to offer a commendation, make a suggestion or file a complaint.
- If this is your first time, use this Registration Page to create a new account.
- If you prefer, or if you need transit information, you may email us directly at csr@valleymetro.org
- You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.
Customer Service
Regular business hours:
6 a.m. - 8 p.m. Monday through Friday
7 a.m. - 7 p.m. Saturdays
8 a.m. - 5 p.m. Sundays and the following designated holidays:
- Martin Luther King, Jr. Day
- Presidents Day
- Veterans Day
- Day after Thanksgiving
- Christmas Eve
Customer Service is closed on the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
- New Year's