- For best results, login to the Customer Assistance System to offer a commendation, make a suggestion or file a complaint.
- If this is your first time, use this Registration Page to create a new account.
- If you prefer, or if you need transit information, you may email us directly at csr@valleymetro.org
- You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance.
Customer Service Call Center
Regular business hours:
- Monday through Friday - 6 a.m. - 8 p.m.
- Saturdays - 7 a.m. - 7 p.m.
- Sundays - 8 a.m. - 5 p.m.
Fare support hours:
- Monday through Friday - 7 a.m. - 6 p.m.
- Saturdays and Sundays - Closed
2023 holiday hours:
- New Year’s Day - Closed
- Martin Luther King, Jr. Day - 8 a.m. - 5 p.m.
- Presidents Day - 8 a.m. - 5 p.m.
- Memorial Day - Closed
- Independence Day - Closed
- Labor Day - Closed
- Veterans Day - Closed
- Thanksgiving Day - Closed
- Day after Thanksgiving - 8 a.m. - 5 p.m.
- Christmas Eve - Closed
- Christmas Day - Closed
