What you need to know
Front door boarding resumes Oct. 11, 2021
Beginning Monday, October 11, riders will start using the front doors again to board buses. Before boarding, passengers are expected to have fare ready and wear a mask, per federal law. The farebox on board will be available to take cash, but does not provide change. We encourage all riders to use light rail station fareboxes or purchase fare at a retailer for quicker entry on to the bus.
Federal mask mandate extended for transit riders
The federal mask mandate has now been extended to January 18, 2022. In February 2021, the Centers for Disease Control and Prevention issued an order that all travelers on public transit are required to wear a face covering. Riders should have their face covering on while at the stop to let operators know they are ready to board. Face coverings should be worn at all times while on board or a rider can be told to get off at the next stop for not complying.
This federal law is in addition to the executive order issued by President Biden in January. For more information on these new federal laws, visit valleymetro.org/news/operations-service/2021/01/cdc-issues-order-requiring-face-masks-public-transit.
Upcoming service adjustments
Rider reminder, late night service is still suspended until further notice. Old Town Trolley in Scottsdale is suspended due to COVID-19.
Please check our Rider Alert page for any additional current adjustments to service.
Face covering distributions
Check back for upcoming face covering distributions. Please always wear a face covering when waiting for or riding Valley Metro, it's the federal law.
Stay safe while you ride
Valley Metro’s top priority is the safety of our riders and operators. We continue to follow guidelines provided by our local and federal government, as well as the Centers for Disease Control and Prevention.
- Valley Metro encourages all riders to continue to practice social distancing of 6 feet, when possible, while waiting and onboard public transit.
- The federal law requires riders to wear a face covering when on board.
- Until Monday, January 18, 2022, all transit travelers must wear a face covering on board or they could be denied a ride. While on board if a rider removes their face covering and refuses to put it back on, they can be told to get off at the next stop.
- From the CDC, cloth face coverings are meant to protect other people in case the wearer is unknowingly infected but does not have symptoms.
- Wash your hands or use hands sanitizer before traveling and again when you reach your destination.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid contact with high-touch areas when possible.
- Wash or sanitize your hands after contact with high-touch areas.
- RideChoice® customers choosing Uber as their mode of transportation are required to wear face coverings. This is an Uber policy and the driver can refuse to provide travel.
For additional recommendations from the CDC for traveling safely on transit, visit cdc.gov/coronavirus/2019-ncov/daily-life-coping/using-transportation.html.
Arizona Department of Health Services website has additional information and resources on COVID-19.
Face coverings required
Valley Metro is requiring all riders to wear face coverings on all public transit services: bus, light rail, paratransit, Dial-a-Ride and vanpools. You must wear your face covering during your entire trip on any Valley Metro vehicle.
Face coverings are now required by federal law. Until January 18, 2022, the CDC is requiring all transit travelers wear a face covering on board. Under the federal law, no mask, no ride and riders can be denied service for not wearing their face covering. While on board if a rider removes their face covering and refuses to put it back on, they can be told to get off at the next stop. For more information on the face covering order from the CDC visit cdc.gov/coronavirus/2019-ncov/travelers/face-masks-public-transportation.html.
A face covering must cover the rider’s nose and mouth and can include bandanas and scarves. A face shield is not an acceptable face covering. Children under the age of two should not wear face coverings, as well as those with medical conditions preventing them from wearing masks. It may not be obvious to riders who is unable to wear a face covering, so we ask that riders be considerate of those without one.
Face coverings will be available (as supply allows) for riders at the following transit center windows:
- Central Station (302 N. 1st Ave., Suite 120, north side of the building)
- Ed Pastor (Central Ave./Broadway Rd.)
- Metrocenter (Metrocenter Mall)
- Sunnyslope (3rd St./Dunlap Ave.)
Face coverings will be available at the following Phoenix Public Library locations:
- Acacia Library
- Agave Library
- Burton Barr Library
- Century Library
- Cesar Chavez Library
- Cholla Library
- Desert Broom Library
- Desert Sage Library
- Harmon Library
- Ironwood Library
- Juniper Library
- Mesquite Library
- Ocotillo Library
- Palo Verde Library
- Saguaro Library
- South Mountain Community Library
- Yucca Library
Face coverings will be available (as supply allows) during normal business hours at the following Tempe locations:
- Tempe Transportation Center
- Tempe Public Library
- Escalante Community Center
- Westside Multigenerational Center
- North Tempe Multigenerational Center
Phoenix City Council has reinstated early morning bus service beginning Monday, Oct. 26, 2020. Morning service on weekdays begins at 4 a.m. and 5 a.m. on the weekends. Late night service is still suspended until further notice. The reinstated service is reflected in our transit book and listed on each of the route pages. See the Phoenix City Council action approved on October 21, 2020, visit phoenix.gov/newsroom/public-transit/1585.
Old Town Trolley (OLDT) is still suspended until further notice.
Beginning Saturday, April 11, 2020, light rail will be on an adjusted schedule Monday-Saturday. The first full trip on light rail begins around 4:45 a.m. with the last trip starting at 11 p.m. Adjustments include 15-minute frequency 5 a.m.-6 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same.
We are still providing trip planning assistance at (602) 253-5000, however, we may be experiencing a high volume of calls. Alternate ways to contact us:
- Email us at firstname.lastname@example.org
- Login to the Customer Assistance System to offer kudos, make a suggestion or file a complaint. If this is your first time using the Customer Assistance System, use this Registration Page to create a new account.
We have added temporary safety measures on board buses and light rail:
- Bus riders are asked to board from the rear door to enhance the distance between operators and passengers.
- Seats near the operator are blocked off for the safety of operators and riders.
- Valid fare is required for each bus and light rail trip.
- To find a fare retailer near you visit valleymetro.org/fares/where-to-buy.