Valley Metro Customer Service during COVID-19 | Valley Metro
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While Valley Metro operates during the COVID-19 pandemic, our Customer Service Representatives are continuing to provide information and trip-planning assistance to passengers.

We are currently experiencing a higher call volume than normal. Callers should expect longer wait times when trying to speak with a customer service representative at 602.253.5000.

Beginning Monday, October 26, 2020, Customer Service Hours are changing. 

  • Weekdays: 6 a.m.- 8 p.m.
  • Saturday: 7 a.m.- 7 p.m.
  • Sunday & designated holidays: 8 a.m. - 5 p.m.

Alternate ways to contact us
At this time, we encourage passengers with kudos, suggestions or complaints email us at

You can also login to the Customer Assistance System to offer kudos, make a suggestion or file a complaint. If this is your first time using the Customer Assistance System, use this Registration Page to create a new account.