While Valley Metro operates during the COVID-19 pandemic, our Customer Service Representatives are continuing to provide information and trip-planning assistance to passengers.
We are currently experiencing a higher call volume than normal. Callers should expect longer wait times when trying to speak with a customer service representative at 602.253.5000.
Beginning Monday, October 26, 2020, Customer Service Hours are changing.
- Weekdays: 6 a.m.- 8 p.m.
- Saturday: 7 a.m.- 7 p.m.
- Sunday & designated holidays: 8 a.m. - 5 p.m.
Alternate ways to contact us
At this time, we encourage passengers with kudos, suggestions or complaints email us at firstname.lastname@example.org.
You can also login to the Customer Assistance System to offer kudos, make a suggestion or file a complaint. If this is your first time using the Customer Assistance System, use this Registration Page to create a new account.