What is Alert Valley Metro?
It’s a two-way communication tool that allows Valley Metro Rail riders to quickly and discreetly text messages, pictures or video to Valley Metro operations staff.

How can I download the app? Is it free?
Yes, this is a free app and available for both iOS and Android phones.

How quickly can I expect a response?
The notices submitted through the Alert Valley Metro app will be monitored throughout the entire transit day (or 24/7).

Who will be responding to me?
There are Valley Metro staff dedicated to responding to Alert Valley Metro notices around the clock.

How will my issue be taken care of?
The response will depend upon the severity of the situation. The issue will supported by either Valley Metro security officers or supervisors. When the issue is more severe, local police will respond.

When would I use “Wellness Check?”
If a rider appears incoherent, passed out or sick and needs to connect with support or resources. 

What happens if I lose connectivity?
If you send a report in an area without cell service, the report will be stored and sent automatically as soon as you’re connected again. The system is also designed to send text before pictures so that we receive reports as quickly as possible.

Can I remain anonymous when sending a report?
Yes. There is an on/off toggle on the report page allowing you to remain anonymous. 

Can I use this for incidents on the bus?
At this time, we ask that bus riders continue to report incidents by calling Customer Service at (602) 253-5000 or emailing csr@valleymetro.org

The app doesn’t seem to be working—who can I call for help?
Contact support@elerts.com for troubleshooting issues with Alert Valley Metro. 

Can I send in reports if I don’t have a smartphone?
Yes, use the SMS texting feature to submit a report without the app. Text your report to (602) 253-7886 (602AlertVM) and Valley Metro staff will respond.

What happens when I send in a report as “TEST—THIS IS ONLY A TEST?”
The purpose of this report type is for the rider to become familiar with the app without contacting Valley Metro. The intent is for riders to become familiar with the app.

When should I use the Call 911 button?
When there is a crime in progress or an immediate threat of danger to you, other riders or the transit system.

Is the app accessible?
Yes. The app is accessible for visually-impaired riders through iOS VoiceOver and Android Talkback features.

Can I use the app in Spanish?
Yes. The app is available in the Spanish translation.