Passengers on bus

    See Something, Say Something

    We encourage riders to report any inappropriate behavior. This includes people who are being loud, rude or harassing, as well as suspicious behavior and criminal activity. The safety of our passengers is our top priority

    When riding the bus

    Take note of the bus number, route number, direction of the bus and the approximate location

    • Talk to the operator
    • Contact Customer Service at (602) 253-5000
    • Call police non-emergency numbers
    • 9-1-1 for emergency and criminal activity

    When riding light rail

    Take note of the train number, direction of the train and the approximate location. We ask that all riders follow the Respect the Ride code of conduct. 

    Download AlertVM

    • Add Alert Valley Metro to your phone!
    • It's an app that allows riders to quickly and discreetly report incidents including complaints, maintenance issues and disruptive behavior.
    • The app is available on Google Play or the App Store, or can be used as a text option (602) 253-7886

    Reporting issues

    • Report any suspicious activity to a security officer or a Customer Experience Coordinator.
    • Use the emergency call button inside the train. There are six on each vehicle.
    • Each light rail platform is equipped with an emergency call button that you can use to contact security.
    • Be sure to provide the train number and location.
    • Contact Customer Service at (602) 253-5000 or text a tip at (602) 253-7886
    • Call police non-emergency numbers
      • Mesa: (480) 644-2211
      • Tempe: (480) 350-8311
      • Phoenix: (602) 262-6151
    • Call 9-1-1 for an emergency or criminal activity