Proposed Paratransit service changes to Unincorporated areas of Maricopa County

Valley Metro in partnership with Maricopa County provides Paratransit (also known as Dial-a-Ride) services to residents who live in unincorporated areas of the county. Valley Metro and Maricopa County are proposing changes to the unincorporated areas of the county that will better meet the increased demand and costs in ridership.

Paratransit service changes occur to develop an effective system with a focus on seniors and people with disabilities. Public input is requested on the following proposed service changes scheduled to take effect on October 1, 2019. 

Proposed Changes

  • All new riders must be ADA certified for both Paratransit and RideChoice.
    • Interested individuals can get a free ride to and from the Mobility Center for ADA certification.
    • Current registered, non-certified riders will only be able to use the RideChoice service option.  
  • Valley Metro Paratransit will be the service option that riders may use for trips that begin and end within the mandated ADA service area, which are within three-quarters of a mile of a fixed bus route or light rail station. 
    • Each one-way trip on Valley Metro Paratransit will cost $4.00.
    • Fares will be payable in cash or with tickets available from Valley Metro.
  • Valley Metro RideChoice will be the service option available to riders for trips that either begin or end outside the mandated Valley Metro ADA Paratransit service area.
    • RideChoice operates 24 hours a day, 365 days a year, using LYFT, authorized taxi cab providers and other qualified providers.
    • Each RideChoice trip costs $3.00 for the first 8 miles and $2.00 for each additional mile.

All Maricopa County service changes require approval by Maricopa County Board of Supervisors. All Valley Metro-operated service requires approval by the Valley Metro Board of Directors.

Public input is open now until July 19, 2019 on the following service changes which could take effect on October 1, 2019.

Learn More and Provide Feedback

Valley Metro and Maricopa County have scheduled two public hearings where you can learn more about the proposed Paratransit changes, have your questions answered and provide any comments or concerns you have with the proposed Paratransit changes.

  • Hearing #1 – Wednesday, July 17, 2:30–4 p.m. at Surprise City Hall, Community Room, 16000 N. Civic Center Plaza, Surprise, AZ 85374 
  • Hearing #2 – Thursday, July 18, 2:30–4 p.m. at Mesa Public Library, Saguaro Room, 64 E. 1st St. Mesa AZ 85201


If you have any questions, contact Valley Metro at (602) 716-2100 or send an email to You may also contact Luke Emerson, Special Projects Manager, Maricopa County Community Services Division by phone at (602) 506-1419 or by email at