What you need to know

New extension for federal mask mandate

The federal mask mandate has now been extended to Friday, March 18, 2022. In February 2021, the Centers for Disease Control and Prevention issued an order that all travelers on public transit are required to wear a face covering. Riders should have their face covering on while at the stop to let operators know they are ready to board. Face coverings should be worn at all times while on board or a rider can be told to get off at the next stop for not complying. 

This federal law is in addition to the executive order issued by President Biden in January. For more information on Federal Transportation Administration mask mandate, visit transit.dot.gov/TransitMaskUp

Front door boarding resumes Oct. 11, 2021

Beginning Monday, October 11, riders will start using the front doors again to board buses. Before boarding, passengers are expected to have fare ready and wear a mask, per federal law. The farebox on board will be available to take cash, but does not provide change. We encourage all riders to use light rail station fareboxes or purchase fare at a retailer for quicker entry on to the bus. 

Upcoming service adjustments

    Rider reminder, late night service is still suspended until further notice. Old Town Trolley in Scottsdale is suspended due to COVID-19.

    Please check our Rider Alert page for any additional current adjustments to service. 

    Face covering distributions

    Check back for upcoming face covering distributions. Please always wear a face covering when waiting for or riding Valley Metro, it's the federal law.

    Back to Top

    Stay safe while you ride

    Valley Metro’s top priority is the safety of our riders and operators. We continue to follow guidelines provided by our local and federal government, as well as the Centers for Disease Control and Prevention.

    • Valley Metro encourages all riders to continue to practice social distancing of 6 feet, when possible, while waiting and onboard public transit.
    • The federal mask mandate requires riders to wear a face covering when on board.
      • Until Friday, March 18, 2022, all transit travelers must wear a face covering on board or they could be denied a ride. While on board if a rider removes their face covering and refuses to put it back on, they can be told to get off at the next stop. 
      • From the CDC, cloth face coverings are meant to protect other people in case the wearer is unknowingly infected but does not have symptoms.
    • Wash your hands or use hands sanitizer before traveling and again when you reach your destination.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid contact with high-touch areas when possible.
      • Wash or sanitize your hands after contact with high-touch areas.
    • RideChoice® customers choosing Uber as their mode of transportation are required to wear face coverings. This is an Uber policy and the driver can refuse to provide travel.

    For additional recommendations from the CDC for traveling safely on transit, visit cdc.gov/coronavirus/2019-ncov/daily-life-coping/using-transportation.html

    Arizona Department of Health Services website has additional information and resources on COVID-19. 

    Valley Metro has joined 165 transit agencies across North America who are committing to maintain measures that help ensure the safe return of public transit riders as we recover from the COVID-19 pandemic.

    Face coverings required

    Valley Metro is requiring all riders to wear face coverings on all public transit services: bus, light rail, paratransit, Dial-a-Ride and vanpools. You must wear your face covering during your entire trip on any Valley Metro vehicle. 

    The federal mask mandate has been extended to Friday, March 18, 2022. Under the federal mandate, no mask, no ride and riders can be denied service for not wearing their face covering. While on board if a rider removes their face covering and refuses to put it back on, they can be told to get off at the next stop. For more information on Federal Transportation Administration mask mandate, visit transit.dot.gov/TransitMaskUp

    A face covering must cover the rider’s nose and mouth and can include bandanas and scarves. A face shield is not an acceptable face covering. Children under the age of two should not wear face coverings, as well as those with medical conditions preventing them from wearing masks. It may not be obvious to riders who is unable to wear a face covering, so we ask that riders be considerate of those without one. 

    Face coverings will be available (as supply allows) for riders at the following transit center windows:

    • Central Station (302 N. 1st Ave., Suite 120, north side of the building)
    • Ed Pastor (Central Ave./Broadway Rd.)
    • Metrocenter (Metrocenter Mall)
    • Sunnyslope (3rd St./Dunlap Ave.)

    Face coverings will be available at the following Phoenix Public Library locations:

    • Acacia Library
    • Agave Library
    • Burton Barr Library
    • Century Library
    • Cesar Chavez Library
    • Cholla Library
    • Desert Broom Library
    • Desert Sage Library
    • Harmon Library
    • Ironwood Library
    • Juniper Library
    • Mesquite Library
    • Ocotillo Library
    • Palo Verde Library
    • Saguaro Library
    • South Mountain Community Library
    • Yucca Library

    Face coverings will be available (as supply allows) during normal business hours at the following Tempe locations:

    • Tempe Transportation Center
    • Tempe Public Library
    • Escalante Community Center
    • Westside Multigenerational Center
    • North Tempe Multigenerational Center

    Back to Top

    Service updates

    Starting Dec. 16, 2021, due to an operator shortage related to the pandemic, the following trips will be canceled for Route 685 – Ajo/Gila Bend until further notice.
    1:48 a.m. from Ajo Transportation Center,
    and all trips within Buckeye: 6:30 a.m., 8:08 a.m., 9:31 a.m., 2:40 p.m.
    5:15 a.m. from Desert Sky Transit Center,
    and all trips within Buckeye: 7:15 a.m., 8:49 a.m., 10:14 a.m., 3:33 p.m.

    Phoenix City Council has reinstated early morning bus service beginning Monday, Oct. 26, 2020. Morning service on weekdays begins at 4 a.m. and 5 a.m. on the weekends. Late night service is still suspended until further notice. The reinstated service is reflected in our transit book and listed on each of the route pages. See the Phoenix City Council action approved on October 21, 2020, visit phoenix.gov/newsroom/public-transit/1585.  

    Old Town Trolley (OLDT) is still suspended until further notice.  

    Beginning Saturday, April 11, 2020, light rail will be on an adjusted schedule Monday-Saturday. The first full trip on light rail begins around 4:45 a.m. with the last trip starting at 11 p.m. Adjustments include 15-minute frequency 5 a.m.-6 p.m. with no late night service on Friday and Saturday. Sunday service will remain the same. 

    Customer Service

    We are still providing trip planning assistance at (602) 253-5000, however, we may be experiencing a high volume of calls. Alternate ways to contact us:

    Back to Top

    Preventive measures

    We have added temporary safety measures on board buses and light rail: 

    • Bus riders are asked to board from the rear door to enhance the distance between operators and passengers.
    • Seats near the operator are blocked off for the safety of operators and riders.
    • Valid fare is required for each bus and light rail trip.

    Back to Top