Note: Customers who purchase Reduced Fare will be asked for ID. Please be prepared.
Reduced fares on local bus routes and light rail are available to youth ages 6-18, seniors age 65 and above, persons with disabilities and Medicare cardholders. Passengers must have valid proof of eligibility to use reduced fares.
Effective April 1, 2020 in response to COVID-19
Valley Metro is committed to the safety and well-being of our community. We are in communication with state and federal authorities as we continue to implement their guidance to prevent the spread of COVID-19.
For the safety of riders and employees, Valley Metro will not be issuing reduced fare cards, platinum card replacements or Paratransit Tickets in-person until further notice. At this time the only card we are able to issue replacements for is the ADA Platinum Pass. Please call Customer Service at (602)253-5000 to request a replacement ADA Platinum Pass or Paratransit Tickets. You will receive the required paperwork and instructions for your requests.
Please call Customer Service at (602)253-5000 for any additional questions. We apologize for the inconvenience and thank you for your support during this time.
Proof of Eligibility
- Persons with a disability: Valley Metro Reduced Fare ID card.
- Seniors age 65 and older: Valley Metro Reduced Fare ID card, Driver’s License or State ID card.
- Youth ages 6-18: Valley Metro Reduced Fare ID card, Driver’s License, State ID card or high school Student ID with photo and current school year.
- Medicare cardholder: Upon request, proof of identity must be shown.
How to Obtain a Valley Metro Reduced Fare ID
Effective April 1, 2012, guidelines were changed for the Valley Metro Reduced Fare ID program to ensure only those individuals that meet the reduced fare eligibility criteria receive reduced fare ID cards. In addition, application processing guidelines have changed and the cost of a Valley Metro photo ID has increased to $5. For more details about these changes, download the Reduced Fare Photo ID Program Changes document.
Reduced Fare ID Application
The following applies to anyone with a disability applying for a Reduced Fare ID Card
- Application must be mailed to Valley Metro with supporting documentation.
- Approved applicants will be sent an eligibility letter.
- Eligibility letter must be presented at a photo ID site to obtain a photo ID card.
Photo ID Program
Customers will need to submit at new application for a new or replacement ID. The card now costs $5. Youth, Seniors and Medicare cardholders can obtain a same-day ID at a photo ID Site.
Persons with disabilities must mail their applications to: Valley Metro Mobility Center, 4600 E. Washington, Ste. 101, Phoenix, AZ 85034.
Photo ID Outlets
Application must be mailed to Valley Metro with supporting documentation. Approved applicants will be sent an eligibility letter.
Eligibility letter must be presented at a photo ID site to obtain a photo ID card.
|4600 E. Washington, Suite 101
|Tempe||Tempe Transit Store
Photo IDs only
|Tempe Transportation Center, 200 E. Fifth St.
(northwest corner of Fifth Street and Forest Avenue)
Homeless Service Provider Program
The City of Phoenix’s Homeless Service Provider Program is for approved 501(c)3 non-profit organizations, schools or government agencies serving individuals who are “Homeless” as defined in Title 42, Chapter 119, Subchapter I, Section 11302 of the United States Code. Qualified organizations may purchase Full Local fare All-Day, 7-Day, 15-Day and 31-Day passes at half price for their clients. Find out more about the City of Phoenix Homeless Service Provider Program.
At Valley Metro we are all about adventure, but not about breaking the rules. Those caught riding a local route without payment of the applicable fare will be subject to a fine ranging from $50 to $500. For more information on fees and hearings, call (602) 253-5000, Monday through Friday, 8am-5pm.