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Passengers on bus

The safety of our passengers is our top priority. Valley Metro has a variety of enforcement and safety specialists working hard to keep our customers safe. Phoenix Transit Enforcement Unit (TEU) patrols the city’s bus and light rail system.

  • Sworn officers
  • Municipal security guards
  • K-9 handlers
  • Police assistants

Valley Metro also employs fare enforcement officers on the light rail system to conduct routine fare checks.

See Something, Say Something

We encourage riders to report any inappropriate behavior. This includes people who are being loud, rude or harassing, as well as suspicious behavior and criminal activity.

When riding the bus

  • Talk to the operator
  • Call the police
    • non-emergency phone number 602-262-6151
    • 9-1-1 for emergency and criminal activity

When riding light rail

  • Report any suspicious activity to a security guard or fare enforcement officer.
  • Use the emergency call button inside the train. There are six on each vehicle.
  • Each light rail platform is equipped with an emergency call button that you can use to contact security.
  • Call the police
    • non-emergency phone number 602-262-6151
    • 9-1-1 for emergency and criminal activity

Reporting an incident

When reporting an incident to police, security or customer service, the more information you have, the quicker the response. Please have the following:

  • Bus/train number
  • Route and time information
  • Details about the incident, such as descriptions of event and people