Passengers on bus

The safety of our passengers is our top priority. Valley Metro has a variety of enforcement and safety specialists working hard to keep our customers safe. Field Security Officers (non-sworn contract security) are a visible presence within our system for customer support, engagement, fare inspection and compliance, as well as code of conduct enforcement for Respect the Ride. Phoenix, Tempe and Mesa police also augment the security services provider with law enforcement support in the form of:

  • Sworn officers
  • K-9 handlers
  • Police assistants

See Something, Say Something

We encourage riders to report any inappropriate behavior. This includes people who are being loud, rude or harassing, as well as suspicious behavior and criminal activity.

When riding the bus

  • Talk to the operator
  • Contact Customer Service at (602) 253-5000
  • Call the police
    • non-emergency numbers
      • In Phoenix: (602) 262-6151
      • Tempe: (480) 350-8311
      • In Mesa: (480) 644-2211
    • 9-1-1 for emergency and criminal activity

When riding light rail

  • Alert Valley Metro from your phone!
  • Alert Valley Metro, a new user-friendly app that allows riders to quickly and discreetly report incidents anything for comments/complaints to disruptive behavior.
  • The app is available now on Google Play or the App Store, or can be used as a text option (602) 253-7886
  • Report any suspicious activity to a security guard or fare enforcement officer.
  • Use the emergency call button inside the train. There are six on each vehicle.
  • Each light rail platform is equipped with an emergency call button that you can use to contact security.
  • Contact Customer Service at (602) 253-5000 or text a tip at (602) 253-7886
  • Call the police
    • non-emergency numbers
      • In Phoenix: (602) 262-6151
      • Tempe: (480) 350-8311
      • In Mesa: (480) 644-2211
    • 9-1-1 for emergency and criminal activity

Reporting an incident

When reporting an incident to police, security or customer service, the more information you have, the quicker the response. Please have the following:

  • Bus/train number
  • Route and time information
  • Details about the incident, such as descriptions of event and people