Valley Metro’s FY 2016 – 2020 Strategic Plan was approved by the Boards of Directors on January 22, 2015. Development of the plan included a strategic assessment or a Strengths, Weaknesses, Opportunities and Threats (SWOT), as well as data oriented comparisons with peer agencies and best practices from the public transportation industry.
The plan was developed with input from key stakeholders and will guide Valley Metro over the next five years by providing overarching goals, specific tactics and measurable outcomes.
The plan focuses on the following 5-Year Goals
- Increase customer focus
- Advance performance based operation
- Grow transit ridership
- Focus on economic development, regional competitiveness and financial resources
- Advance the value of transit