The City of Tempe will cancel public special events through the end of April, including public meetings, in compliance with Centers for Disease Control and Prevention (CDC) guidance about large gatherings and the benefits of social distancing in minimizing community spread of the coronavirus (COVID-19). Check back for updates.

Paratransit driver opening vehicle door for elderly couple

City of Tempe is proposing changes to paratransit service in Tempe that will build regional consistency and streamline service. If approved, the following changes could take effect October 26, 2020.

Currently, Tempe and other Valley cities offer two different services for ADA certified residents: Valley Metro RideChoice and Valley Metro Paratransit, formerly known as Dial-a-Ride.

In Tempe, RideChoice provides taxi like service to ADA certified passengers and seniors 65 and older. It is convenient and flexible for users, available 24-hours a day, 365 days a year, allowing same-day service with no additional fees. Users are able to choose their transportation provider and do not have to share their ride. RideChoice is a supplemental program to Paratransit which helps with the financial sustainability of both programs for riders and the cities.

Paratransit is federally mandated through the Americans with Disabilities Act to serve people with disabilities within three-quarters mile of a fixed bus route or light rail platform. Currently, Tempe enhances this service by offering it to seniors 65 and older and by offering same day service.

Paratransit rules vary from city to city in our metro area causing confusion for riders. Other Valley cities have already taken steps to create more consistency throughout the region and now Tempe is proposing to do the same. Here are the proposed changes for Paratransit in Tempe:

  • Same day Paratransit service would no longer be available.
    • City of Tempe is encouraging riders who currently use same day trips to use RideChoice as an alternative. For more information, please visit valleymetro.org/ridechoice
  • Non-ADA Certification will no longer be available.
    • To continue using Paratransit service, customers must be ADA certified.
    • Non-ADA certified seniors can also use RideChoice as an alternative.

City of Tempe will hold public meetings to inform riders about the proposed Paratransit changes and take comments.  You will also be able to learn more about and apply for RideChoice at these meetings.

Public Meetings:

  • Saturday, March 14
    9-10:30 a.m.
    Escalante Senior Center
    2150 E. Orange St.
    Tempe, AZ 85281
  • Monday, March 30
    6-7:30 p.m.
    Pyle Adult Recreation Center
    655 E. Southern Ave.
    Tempe, AZ 85282